Facilities & Support Services Manager
Teleperformance
Total years of experience :17 years, 10 Months
Dear Hiring Manager,
With more than 15 years of advancement and achievement, I possess a valuable balance of Facilities & operations & Logistics, HR & Administration, and Business development expertise.
I have built a successful career around my ability to assess and anticipate business requirements, identify innovative strategy, and deliver tailored solutions to drive profitability and performance. I bring to your organization a unique depth and diversity of talent & dash; from market penetration and process improvement to recruiting, Operations Management, Strategic Planning, Financial Planning, HR & Leadership Development, and Logistics, Contract Negotiation, Administration & Government relation, Media & Communication .
My career record illustrates my talent for building, developing, and leading teams and departments of all sizes. I have an aptitude for consistently improving production and efficiency. This experience is complemented by exceptional business acumen and success growing strong strategic partnerships and relationships.
As a Country Operations & Admin Manager, I understand the importance of optimizing business processes without sacrificing personal connections with employees. I thrive on encouraging employee performance and was commended by senior leadership for my ability to ensure adherence to established organizational processes while maintaining a positive and motivating corporate culture.
I am particularly adept at planning and leading critical projects from inception to completion, yielding satisfaction among clients as well as senior stakeholders. Noteworthy achievements include:
• Oversaw operations related to Projects management, marketing, sales, maintenance, and logistics across multiple company facilities while increasing market share.
• Developed and executed training to align operations with the company objectives, operation, labor, and transportation safety and regulatory compliance.
• Directed multi financial functions, including recruitment, weekly payroll & approval invoices, inventory management, quality control, and project planning and management.
My enclosed resume will provide you with additional information regarding my skills and background.
I am confident that my skills and expertise will allow me to make an immediate impact as a leader in your organization. I look forward to the opportunity to meet with you in person to discuss the value I offer. Thank you for your time and consideration.
Sincerely,
Ali AL Nuaimi
Ali.naimi (at )hotmail.com
IFMA Courses, CFM Exam Trainer
CFM Trainer / Delivering The International Facilities Management association Materials for the CFM exam
GCC Clients :
- Riyadh Airport
- Abudahbai Airport
- Abudhabi Global Market
- Emarati Ministry of Foreign Affairs, Dubai expo services providers etc
• Property & Facilities Management Consultancy
• Government & Administration Relation.
• Construction Handover Program & Plan.
• Hard & Soft Services management, Operations,
• Hygiene and Housekeeping & Cleaning
procedures & policy.
• Catering, Food Services procedures & policy.
• Develop operational strategy (QEHS / NCR /
SOPs).
• Develop property management strategy.
• Develop the PPMs, KPIs, SLAs, FM reports etc.
• Develop a Strategic Facility Plans.
• Develop a Tactical Facility Plans.
• Operational services - Managing agent model.
• Property Management & Lease Management.
• Asset management.
• Projects Planning, Scheduling and Progress
Monitoring
• Budgeting & Cost Controls.
• Risk Management
• Change Management
• Tenders for All Services contractors.
• Bidding/Estimating/Proposals
• Procurement and contract management.
• Vendors & Subcontract Management
• Develop SoW & Manpower Planning.
• Tenant's relation, complaints management.
• Inventory Management & Spares Part
Management.
• Implementation of training programs to the
company.
• Commercial properties specialist
• Maintaining facilities
As you can see from my attached resume, the depth of my work experience covers key sectors such as; commercial and residential property management, health and safety, procurement and contracts as of course building maintenance.
Hard Services: Good knowledge of HVAC, Mechanical Systems, Electrical Systems, Plumbing Systems, Building Automation, MEP Installations, Fire Detection & Suppression Systems, Building Maintenance Units, Civil Works.
Soft Services: Residential & Commercial housekeeping, Cleaning, Waste Management, Security, Hard/Soft Landscaping, Pest Control, Catering, Reception, Concierge, Valet Parking, Courier, Transportations.
Support Services: Centralized Help Desk, Condition Surveys, Space Planning, Instant Access Solutions, Refurbishment, Project Management, Relocation Management, Event Management.
HSE Services: Risk Assessments, Safety Audits, Emergency Response Planning, Disaster Recovery, Environment Audits, Energy Management, Recycling Solutions.
Hotel & Hospitality Services: responsible for managing employees and for planning, marketing, coordinating and administering hotel services such as catering and accommodation facilities. Hospitality law, Hospitality financial management, Hotel and restaurant sales and marketing, Security, Facilities management, Hotel operations, Restaurant management.
Others
•Ensuring contracts have adequate built-in flexibility to allow future adaptability and alignment with organization objectives as may vary from time to time.
•Preparation of Scope of Work, benchmarking, KPIs, SLAs, Contracts’ terms and making sure that it is all described adequately in the contract and schedules.
•Monitor the department expenditure (CAPEX/OPEX), matching various expenditure items to relevant budgetary allocations.
•Ensure contract payables are in line with set deliverables and within approved budgets.
•Ensure compliance with policies and procedures and maintain confidentiality at all times.
•Responsible for the preparation, planning, and implementation of policies and procedures related to services for all the Operational, and development of quality assurance control documents to ensure the delivery of consistent high standards of service
•Responsible for preparation of business continuity/disaster recovery plans in conjunction with the line manager and other key stake holders.
•Responsible for preparation, administration and coordination of department Standard Operating Policies and Procedures (SOPP)
•Developing policies and procedures necessary for adequate enforcement of contract terms and conditions.
•Ensuring compliance with set policies, procedures and schedules as set in service contracts.
•Monitoring compliance with contractual deliverables in the day to day activities in coordination with the FM team.
•Compliance audits for service provider operations, internal compliance standards including CAFM utility to ensure compliance with set deliverables, objective measures, and response times and service availability.
•Monitoring and coordinating the progress of short and long terms targets and objectives to ensure adherence to timelines, in accordance with set milestones.
•Mobilization & recruitment for the full FM spectrum from Director, Senior Management, Deputy Management, Supervisors, Engineers, Technicians and admin support staff.
•Develop and implement policies and procedures to take agreed scopes of work from approval stage to operational stage.
•Work with the Business Development Team to prepare the operational requirements for each new contract.
•Preparing RFQ & To answer back the RFQ for bids/tenders, preparing quotation, pricing progress, budget & Cost control.
•To prepare contracts with suppliers, sub-contractors and clients.
•To support projects & facilities managers with any require & needs .
