على الرفاعي

• Led digital transformation and process automation across Supply Chain,
Procurement, Facilities, Properties, and Business Planning using SAP, SharePoint,
and enterprise solutions.
• Contributed to the SAP S/4HANA implementation and collaborated with a Big Four
consulting firm on operating model design and implementation.
• Authored and continuously improved policies, procedures, and manuals, supporting
System Quality Assurance and organizational operating model projects.
• Enhanced process efficiency and compliance by analyzing requirements, resolving
system issues, and closing process gaps through targeted process engineering.
• Collaborated with vendors and cross-functional teams to test, implement, and
optimize key solutions, including SAP upgrades, ServiceNow, contract management,
and vendor management systems.

Worked as a Category Consultant, conducting detailed internal analyses of spend,
demand, customer value, and subcategory criticality to shape sourcing strategies.
• Performed RFIs, procurement market studies, and supplier localization assessments to
support cost optimization and data-driven supplier selection.

• Held full responsibility for packaging, quality control, logistics, and warehouse
operations related to Amazon FBA shipments.
• Managed incoming product checks and inventory control to ensure accurate FBA stock
levels in Amazon warehouses.

• Supported supply chain and material procurement, ensuring smooth operations and
accurate inventory control.
• Assisted in quality control, production processes, and production planning, contributing
to overall efficiency and process accuracy.

• Supported the team with various projects in data processing and analysis using
Microsoft Excel & Access.