Ali ALSHAIKHI

• Deliver SAP Plant Maintenance (PM) implementation and ongoing support, improving asset management and maintenance efficiency.
• Contribute to the GE Meridium (GE Vernova) Asset Performance Management project, supporting the integration with SAP PM to enable predictive and risk-based maintenance, improve asset reliability, reduce maintenance costs.
• Act as SAP Project manager across Three major projects: GE Meridium, EHSM, MOC.
• Act as SAP PM focal point of contact for Two SAP projects upgrade, Phase One and Phase Two.
• Configure and support core SAP PM objects including equipment, functional locations and maintenance plans.
• Optimize end-to-end maintenance and business processes, ensuring alignment with operational and technical requirements.
• Support SAP initiatives to ensure on-time delivery, quality compliance, and system stability.

• Held overall responsibility for mega projects: EHSM, SAP MOC, SAP Phase One Implementation, and SAP Phase Two Implementation.
• Led and managed a team of 25 IT support technicians, defining workflows, operating procedures, roles, and performance standards.
• Oversaw end-to-end execution of IT and SAP projects from initiation through delivery, ensuring alignment.

• Led the Plant Maintenance Unit, overseeing end-to-end maintenance operations and acting as Project Manager for enterprise systems initiatives.
• Owned supply chain coordination related to maintenance activities, materials availability, and operational continuity.
• Worked closely with cross-functional departments including the Integration Team, Warehouse, Sales, and Operations to ensure seamless process alignment.
• Held responsibility for multiple SAP modules, ensuring business requirements were accurately gathered, documented, and delivered.
• Defined, tracked, and reported KPIs for consultants and internal teams to ensure performance, quality, and delivery timelines.

• Led a new SAP PM implementation from scratch, building the system and maintenance framework to support operational and asset management requirements.
• Conducted business process analysis and translated maintenance needs into SAP PM configurations.
• Configured core SAP PM components including equipment, functional locations, notifications, maintenance orders, task lists, and maintenance plans.

• Supervised an entire help desk shift, leading a team of 1516 support agents.
• Created and managed shift schedules to ensure adequate coverage and SLA compliance.

• Took on expanded leadership responsibilities across help desk operations.
• Coordinated closely with management to improve processes, response times, and customer satisfaction.

• Improved customer service experience by handling support calls and service requests for Saudi Aramco users monthly.
• Reported system issues and performed basic IT support and troubleshooting tasks.
• Logged, tracked, and updated incidents using the ticketing system.