Ali Al Shuweihi

Administer network workstations.
Handle the Service Desk emails.
Open incidents, record them to IT Service Database.
On-site technical support.
Evaluate and recommend purchases of computers, network
hardware, peripheral equipment, and software.
Investigate user problems, identify their source, determine possible
solutions, test and implement solutions.
Install, configure, and maintain personal computers, file servers,
Ethernet networks, network cabling and devices and systems.
Add and configure network printers.
Install MS Office and troubleshoot its problems.
Install and configure Anti-Virus solutions.
Configure and create Mail Boxes using MS Exchange 2007/2010
Edit user account on Active Directory.
Build remote desktop connections.
 Perform and oversee software and application development,
installation and upgrades.
 Maintain site licenses for departments/organization.
 Plan and implement network security, including building firewalls,
applying cryptography to network applications, managing host
security, file permissions, backup and disaster recovery plans, file
system integrity, and adding and deleting users.
 Troubleshoot networks, systems, and applications to identify and
correct malfunctions and other operational difficulties.
 Develop and conduct various training and instruction for system
users on operating systems, relational databases, and other
applications.
 Ensure timely user notification of maintenance requirements and
effects on system availability.
 Investigate, recommend and install enhancements and operating
procedures that optimize network availability.
 Maintain confidentiality with regard to the information being
processed, stored or accessed by the network.
 Document network problems and resolutions for future reference.
 Provide on-the-job training to new department staff members.
 Provide computer orientation to new company staff.
 Platforms: Windows 7/Vista/XP, Windows Server 2003, 2008, MS
Exchange 2007, 2010, Ma

Administer network workstations.
 Handle the Service Desk emails.
 Open incidents, record them to IT Service Database.
 On-site technical support.
 Evaluate and recommend purchases of computers, network
hardware, peripheral equipment, and software.
 Investigate user problems, identify their source, determine possible
solutions, test and implement solutions.
 Install, configure, and maintain personal computers, file servers,
Ethernet networks, network cabling and devices and systems.
Supervising in Servers, computers and meeting room
 Installing programs
 Repair the computers and technical materials
 Working in Web design group with library supervisor
 Working in create an emails for the employees
 Working with Students, Faculty & Staff
 Explain the information about the center for the visitors
 Public relation with the other IT staff in Universities, Colleges and
Institutes
 Create posters, Business cards and brochure
 Working in scanning pictures for the center
 Working in conference with Sharjah University