Director Of Operations
Fahad Elenizi Company
Total years of experience :30 years, 4 Months
Address (Line 1): KSA - Hail - Al Zahra’a- Al Remal Hotel
Target Job and Location
Director of Operation - KSA - Riyadh
Career Objective: Carrier Growth with a growing company, Achieve Results
Experience
Operation Manager: Fahad Food Stuff Company
Broccoli - Oven Pie -Gotty Burger -Shabt AlHarah - Al Gharaf - Shoqaf - Roozo - ( Hail - Tabouk -
Al Shamly )
February 2019 - Till Present
• Responsible for developing, implementing and maintaining Standard Operating Procedures required as per Retail standards across stores to drive the business and gain customer satisfaction.
• Oversee the recruiting, hiring and training needs of the store, and efficient decision making to enhance the overall performance of the store.
• Achieve quantitative measures of performance in the following areas: Units per transaction, Average transaction value, sales per month, sales turnover, shrinkage control, increase in conversion percentage.
• Set store sales target to maximize the sales and profitability.
• Guide Area Managers and Stores Managers to maximize productivity in stores through effective utilization of the available resources.
• Effective management of the operational costs, reduction in operational costs by automation.
• Adhere and enforce Company SOP, Policies and procedures; loss prevention audit guidelines in all the stores. Also monitor the measures to ensure compliance by all the employees.
• Recruit and train the staff on sales techniques, customer service, teamwork, and other etiquettes as per the company and brand requirements.
• Evaluate the performance of the employees annually and promote open through coaching and motivation.
• Interpret and make decision on operations and visual standards based on store and customer’s needs.
Grew business from 3 restaurants to 5 restaurants within the period of 12 months.
Driving operational improvements, maximizing the value of the asset base while ensuring a tight control on operational costs.
Responsible for monitoring and continually improving standards of performance and quality within the operation.
Creating, managing and analyzing performance data and other information.
Sets and Meets budget sales targets and controllable cost targets.
Responsible for achieving all performance related targets.
Works with Store managers to train restaurant personnel on new policy and procedures.
Responsible for staff training & undertaking staff performance reviews
Working closely with the General Manager, Financial Manager, IT Manager & HR department.
), and executes a local store marketing plan in response to current market conditions (such as competitive pricing and promotional activities).
Sets and Meets budget sales targets and controllable cost targets.
Works with their district manager as well as fellow general managers in the area to increase overall sales/profits.
Works toward continually decreasing overhead costs by managing fixed and variable costs.
Sets, manages and stays within monthly budget goals and works with Asst. Operation manager towards managing variances in the operating budget.
Develops appropriate plans to resolve unfavorable variances in controllable, QSC, sales and profits.
Determines staffing needs, interviews and hires appropriate applicants, training of new employees, arranges schedules and maintain overall company standards.
Works with Store managers to train restaurant personnel on new policy and procedures.
Maintain/execute restaurant cleaning plan, conduct exit interviews, respond to guest complain and obtain feedback to determine overall guest satisfaction.
Follows procedures to maintain location, including equipment monitoring, maintenance and resolution of each occurrence.
Maintains personnel records according to company policy/procedures for each employee working under their direction
Operation - Purchasing Director
building, cost control, training, local store marketing.
•Successfully Managed Daily operations of the Restaurant.
•Supervised preparation of meals and beverages for customers.
•Coordinated activities among various departments such as kitchen, dining room, and banquet operations.
•Ensured customer satisfaction with their dining experience.
•Trained and managed more than 50 staff and achieved significant improvements in their productivity.
•Managed inventory and ordering of food, equipment and supplies.
•Arranged for routine maintenance and upkeep of the restaurant, its equipment, and facilities.
•Managed all administrative and human-resource functions of the business, including recruiting new employees, monitoring employee performance, and training.
•Successfully managed a family restaurant, increasing sales thru quality food. Exceptional service, and (Family value)
•Maintained expenses below budget through accurate planning, waste reduction, purchasing, and cost-effective operating procedures.
•Planned and managed significant remodeling projects that enhanced the ambiance of the facility Management/Administration
•Accountable for budgeting, cost control, payroll, general accounting, and fun profit
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Responsible for Sales, Training
Basic Computer Mgt . And Business Administration At Al Razi institute – Kuwait –