Project
Wipro Technologies
Total years of experience :13 years, 2 Months
configure rules and policies for mail scanning
* Antivirus support for updating the client and meeting the compliance for the AV upgrade
* Configuring Desktops and Laptops depending on the users and installing required applications.
* Customize desktop hardware to meet user specifications and site standards
* Responsible for monitoring, operating, managing, troubleshooting and restoring to service any
terminal service client, personal computers (PC) or notebooks that has authorized access to the
network
* Provides backup support and assistance to the Network Administrator asneeded
* Familiarize end users on basic software, hardware and peripheral device operation
* Take ownership and responsibility of queries, issues and problems assigned to the Desktop
Support Administrator
* Escalate issues and involve experts wherever required in order to resolve issues as quickly as
possible
* Performs general preventative maintenance tasks on computers, laptops, printers and any other
authorised peripheral equipment
* Develop trends by monitoring and analysing incoming calls, problems and support requests
* Maintain adequate knowledge of operating systems and application software used to provide a
high level of support
Handle a team to support the company’s client.
* Client support and technical issue resolution via E-Mail, phone and other electronic medium.
* Active Directory Support for the client.
* User account creation, deletion andmodification.
* Configuration of client's equipment to connect to theInternet.
* Provide training to clients in the use of system and applications as related to Internet.
* Obtain and provide general understanding of applications related to company offered services.
* Identify and correct or advise, on operational issues in client computersystems.
Company: Mphasis an HP Company
To provide a single point of contact for end users to receive support and maintenance within the
organization's desktop computing environment. This includes installing, diagnosing, repairing,
maintaining, and upgrading all Software & Hardware equipment to ensure optimal workstation
performance. To troubleshoot problem areas, in person, by telephone, or via remote access in a timely
and accurate fashion, and provide end-user assistance where required.
Job Description:
* Supporting for VIP users (MD, CEO, COO, CFO)
* Active Directory user account administration, i.e., account creation and management and
account maintenance.
* Mailbox creation and supporting exchange till the minor queries and issues.
* Assisting Sr. System Administrator in day to day Domain and Exchangeactivities