Quality Assurance Manager (QA Manager)
Shirin Tala
Total years of experience :19 years, 2 Months
Implemented 100% new onboarding process for the quality control
Optimised the company’s quality assurance inspections to 3% refund and return requests
Reduced 88% of customer (SCAR) claims issued by (from 56 to 7), over a 5 month period
Monitored and implemented 90% programs to ensure employee compliance with GMP
Developed and maintained 90% training programs supported key performance targets
Conducted 100% internal process audits for suitability and effectiveness; external vendor audits to
ensure that the products materials supplied met specifications
Developed 100% product specifications to facilitate the production and eliminate NVA steps from the
process
Established an Internal Microbiology Laboratory, to conduct the internal testing and save the company
over $100, 000 dollars on the yearly testing
Performed 100% Quality System Internal Audits
Introduced QS 9000 APQP & PPAP tools to the New Product Development process
Controlled external quality failures by addressing the 98% root causes of monthly PPM spikes
Improved 95% inspection methods, equipment, managed ISO 9000 system; and launched ISO 14000
Planning Management including 50% new product launch, 95% process improvement, and Lean Six
Sigma Initiative
Performed confirmation testing of customer complaints
Inspected all incoming raw materials (component and chemical)
Performed 100% daily microbiology testing on in process and finished products, according to product
qualifications and applicable requirements
Developed 100% product specifications, testing methods and wrote SOP's(Standard Operating
Procedures)Trained all the employees on the Training production personnel on the Importance of
cleaning and sanitation
Conducted 100% year end reviews of direct reports
Developed 50% inspection protocols
Released 100% OTC products in a timely manner and maintained relevant documentation
Provided concise daily reports and feedback to management team
Performed monthly environmental testing 100%
Inspected 100% final products for quality and adherence specifications
Monitored 100% product standards and quality-control programs
Processed 98% Work procedures and duty assignments, considering budgetary limitations and time
constraints
Maintained 110% compliance with training, certification, and standard operating procedure (SOP)
requirements and guidelines in government-regulated environment
Designed and implemented 100% process level audit program, reducing internal identification and
traceability quality issues
Eliminated 30% of the organisational waste by reorganising the process flow, and implementing
Standard Operating Procedures to secure and maintain the status of the facility
Reduced Raw Material cost by $1.5 M by using data collected, applying correlation modelling and
evaluating specification limits
Qualified 30% alternative suppliers and materials for all product lines, including suppliers that gave the
organisation more of an environmentally friendly presence in the market
Initiated an evaluation procedure which led to the 50% redesign of major processes, and implementation
of new policies, resulting in an increase of efficiency and 30% reduction in personnel expenses
Conflict resolution Tolerant to stressed situations Problem analysis, use of judgement and ability to solve problems efficiently Decision making Tolerant to different situations Flexibility/Adaptability Creative thinking Group worker and group organiser Positive Attitude IT skills(MS Word, Excel, and PowerPoint) Technical and technological skills Planning management skills: Influencing, leading, negotiating and delegating abilities Communication skills Self motivated, initiative Highly detail oriented: Organised Self-starter