secretary and receptionist
Barakat foods company
Total years of experience :16 years, 7 Months
answering calls, taking messages and handling. Provide administrative and clerical support to departments or individuals.Schedule meetings and arrange conference rooms.Alert manager about cancelations or new meetings.Manage travel and schedule.Handle information requests.Prepare correspondence and stuff mail into envelopes.Arrange for outgoing mail and packages to be picked up.Prepare statistical reports.Manage spreadsheets.Greet and receive visitor.Prepare confidential and sensitive documents.Coordinates office management activities.Determine matters of top priority and handle accordingly.Prepare agenda for meetings.Takes and transcribes dictation.Helps prepare office budget.Plans events and volunteer activities.Maintain office procedures.Coordinate travel arrangements; prepares itineraries; prepares, compiles and maintains travel vouchers and records.Operate office equipment, such as photocopy machine and scanner.Coordinate committees and task forces.Relay directives, instructions and assignment to executives.Receive and relay telephone messages.Direct the general public to the appropriate staff member.Maintain hard copy and electronic filing system.Sign for UPS/Fed Ex/Airborne packages
answering calls, taking messages and handling. correspondence, maintaining diaries and arranging appointments.typing, preparing and collating reportsfiling. organising and servicing meetings (producing agendas and taking minutes)managing databasesprioritising. workload simplementing new procedures and administrative systemsliaising with relevant organisations and clientscoordinating mail-shots and similar publicity tasks.logging or processing bills or expensesmanaging reception and meeting and greeting clientsif more senior, recruiting, training and supervising junior staff.
Draw up client bookings for tables and ensure that tables are set before clients’ arrival
Manage the front desk by receiving incoming calls, greeting and attending to customers
Draw up client bookings for tables and ensure that tables are set before clients’ arrivalManage the front desk by receiving incoming calls, greeting and attending to customersInform guests about the availability of tables and direct them to the tablesKeep records of guests who visit the restaurantAssist customers with answers to queries, and proffer solutions to issues within your capacityCollaborate with other restaurant staff and the management to ensure that customer complaints are properly attended to in a timely mannerEnsure that clients make payment for services before they exit the restaurantKeep clear records of payments received and make detailed notes of balance paymentsCheck restaurant’s emails and respond to them accordingly; draw the attention of management to certain mails when necessaryCommunicate with other staff, such as dinners, informing them of clients’ bookings, needs and complaints.
Welcoming the customer and getting ready to handle any complain from any guest.The ability to manage the operation and helping the staff in their sections.Also an excellent experience and good skills that enables me to give an excellent customer service• To receive all guests with a friendly and personalised
service
• To ensure that our guests receive prompt, friendly,
personalized service and leave happier and more
satisfied than when they came in
• Present menus to guests and answer questions about
menu items, making recommendations upon request and
offer assistance before leaving table
• Apply suggestive selling of items based on the daily
specials of the branch
• Apply up selling and increase guest checks based on the
menu standards
answering the incoming call and solving the problem of the client
answering the incoming calls and confirm the reservation of the foreign group.
2008-2009: Certificate from EDUEGYPTprogram from ministry of higher education and ITI institute.
