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Ali Awan, IT Support Specialist

Ali Awan

IT Support Specialist·Tech Solutions.

United Arab Emirates

Bachelor's degree, Computer Science

Work experience

Total years of experience: 5 years, 4 months

IT Support Specialist

February 2014 - May 2019

Tech Solutions.

Islamabad, Pakistan

February 2014 - May 2019

✓ Managed 20+ support tickets daily with a 100% success rate.

✓ Facilitated general support for hardware, peripherals, network connections, and external software, servicing 1000+ systems.

✓ Worked closely with global support development, quality assurance, and tool teams to deliver resolutions.

✓ Ensured 100% customer satisfaction by implementing effective strategies and eliminating the root causes of customers’ technical issues.

✓ Resolved 99.9% of Level 3 escalated support desk tickets in emergency circumstances.

Company industry:
IT Services
Job role:
Information Technology

Education

Army Public College

February 2011

February 2011

Bachelor's degree, Computer Science

Pakistan

Skills

Technical Skills

Expert

Social Media Marketing

Expert

Communications

Expert

Problem Solving

Expert

Time Management

Expert

Administrator

Beginner

Ms Office

Intermediate

Web Developer

Beginner

Leadership

Intermediate

Content Writer

Beginner

IT Technician

Expert

Comunication skills

Intermediate

Graphic designing.

Beginner

Digital marketing.

Intermediate

Languages

English

Expert

Arabic

Beginner

Urdu

Native Speaker

Training and Certifications

Training
Web Designing
Online
Computer Hardware Maintanance.
Sialkot Technical College.