Ali Mohammad Ballan

• Stakeholder Relations: Lead communication strategies with various internal
departments, ensuring alignment on facility enforcement and regulatory updates.
• Credit Oversight: Supervise the review of credit facilities and terms, ensuring precision in documentation and regulatory compliance.
• Quality Control: Maintain organized audit trails and comprehensive documentation for all credit-related processes.
• Risk Mitigation: Audit collateral and mortgage documentation to ensure full adherence to bank policies and sanction protocols.
• Process Optimization: improve workflow by 25% through cross functional process optimization by implementing system-drive control, leading weekly review meetings, drive workflow change initiative. Prioritize high-volume daily tasks ( 30+ per day ) and
managing deadlines.
• Managing complex communication channels between local and international stakeholders to ensure service alignment.
• Facilitating high-level negotiations and resolving critical issues with internal and external parties.
• Managed training and coaching for new officers to support daily tasks and performance targets.

Managed end-to-end quality assurance and credit control processes across corporate, private, and business banking, with a focus on risk mitigation, compliance, and operational efficiency.
• Operational Execution: Managed the end-to-end of credit reviewing, ensuring strict alignment with Credit Committee resolutions.
• Compliance Verification: Conducted deep-dive audits of facilities and collaterals (real
estate, portfolios, funds, TD) against CBK regulations and internal bank policies.
• Risk Identification: Proactively flagged and mitigated documentation risks, ensuring all files met high standards of audit-readiness.
• Operational Support: Support regional corporate and private banking operations, contributing to improved process efficiency and reduced turnaround times.
• Legal & Stakeholder Liaison: Coordinated with Legal and Corporate/Private Banking departments to secure mortgage contracts and resolve documentation discrepancies.

Communicate, Coordinate, Planning and Dealing with the international operations teams and the local NBK branches to ensure a high level of services.
• External Communications: Managed direct coordination with international partner branches to resolve service-level issues, ensuring consistent operational quality.
• Complex Issue Resolution: Handled high-stakes escalations, making independent decisions to resolve international transaction conflicts while upholding brand service
standards.
• Reports: Prepared the weekly, semi-monthly and monthly reports, for the data international and oversees documents: KYC/ CRS updates, loans, credit cards.
• Improve and enhance workflow efficiency by 60% through cross-functional process optimization, transitioning operations into a system-drive workflow with continuous monitoring and control oversight.

• Marketing strategy and analytics.
• Achieving the monthly sales targets and the marketing campaign.
• Responsible for increasing sales including overall customer satisfaction.
• Negotiating and closing deals.
• Products: Dunhill, Pall Mall and Lucky Strike Tobaccos.