VoIP Support Engineer Noc
Vocal Telecom Fze
Total years of experience :15 years, 6 Months
Vocal Telecom FZE
VoIP & Network Engineer (NOC) 01 July 2014 to Dated
Ras-al-Khaima, UAE
Working in Vocal Communication system as VoIP and Network support engineer for International traffic routing, switching, Tshoot and planning. MVTS, Cisco, VOS3000, Crystal-link management for international wholesale carriers. Class 4, Class 5 soft switches technical support and network monitoring.
• Taking SIP traces on Linux Debian server for troubleshooting of SIP Calls.
• Handling and troubleshooting voice traffic on MVTS system.
• Backup & IOS upgrading of Network devices cisco, Softswithes etc.
• Manage Routing of voice traffic as per LCR (Least Cost Route) and Priority based for MVTS.
• Remotely servers troubleshooting and providing network operations support.
• Quality management on behalf Report analyzing based on ASR, ACD, PDD on MVTS.
• Co-ordination with Service Customer and suppliers for multinational traffic routes.
• Provide Technical Support to Corporate Customers and suppliers.
• Resolve complaint tickets, by coordination with international carrier.
• Management & Maintenance of MERA MVTS II VoIP Switch
• Management & Maintenance of VPS Soft Switches
• Internet Security Management with Cisco ASA 5510 Firewall and MS ISA 2006
• VLAN Management with Cisco 2960G Catalyst
• System Security Management with McAfee Total Protection, Microsoft Software Update Service and Linux IP Tables
• Management & Administration of MS Exchange 2007 Server
• VPN Management over VoIP Tunnels using OpenVPN
• Management & Maintenance of Billing Server
• Maintenance & Administration of MySQL Database Engine
• Backups - System and Databases (Billing & Soft Switches)
• Disaster & Risk Management with RAID’s & Clustering
• Disaster & Risk Management with IP-SAN & Clustering
• Preparation of Reports for Higher Management
• Coordination with Vendors / Contractors
• Responsible to test the quality of the route, provide QOS report.
• Experience with any ticketing management systems.
• Troubleshooting VOIP Issues, Proficient with tools like Wireshark.
• Knowledge of Linux and Windows Operating systems.
• Provide resolution of issues & maintain high quality standards of support
Newtel Global is UK based company dealing traffic for Tier-1 companies for international voice traffic around the world. Connected direct and indirect with mobile operators for international voice connectivity.
International voice traffic managment for Afrinca, Latin, European and Asian destinations from operators to best available carriers and direct termination providers.
Routing architecture designing for best connectivity and considering margin making results.
New interconnections with reputed companies to ensure supper terminations providers.
Business development with interconnected partners.
Trouble shooting issues between SBC class 5 switches and deployment for VoIP traffic as per traffic profile.
Rates management to improve daily business margin.
ANIs, CLDs, Translations architecture planning and deployment to improve business structure
Clients & suppliers meetings to increase live business
Tier-1 traffic management, Routing A-Z destinations.
Working on different voice servers for cloud pbx unified communications and carrier services like Broadsoft, Netsapien, Paladion, Switchray MVTS, VOS and Peeredge products.
Voice mailing, Call routing, Call forwarding, IVR management auto attendant, extensions, hunt group, call parking, bardge in, schedule call answering, call routing, routing groups, CDRs management, CDRs space management, authentications, equipment based voice routing and many features support by these servers.
Polymer, Cisco, Avaya, Grand stream and different voice equipment configuration with servers.
Circuits alerts notifications and coordinating with carriers to resolve issues.
Servers applications like voicemail, call forwarding, hunt group, scheduling, extensions, IVR management,
Barge in and other feature on hard and soft phones bria 4 etc.
Network management for routing protocols and system requirement.
Switching network management for voice and data services.
Providing technical support, CDRs management, Disk space management, traffic monitoring, GUI and CLI support to switchray, peeredge, Vos and different switches customers.
Network & Communication Engineer
Department of Electrical Engineering July 2010 To July 2014
Work as Communication and Network Engineer (Network-Engineer). Maintains Network of Cisco Equipment (Router, Switches, Call Manager/CMEs, IP Phone, Voice mailing, video calling and trouble shot the problems
• Administrating Networks Call Routing, (Dial-peer structure, transformation mask conversion, signalling protocols for IP and ISDN clouds by using SIP, H323, MGCP, Call Routing.
• Server administration, Wireless Network, Wimax Network, Fibber Network technical Support, Project Coordinates for Networks Research.
• Microsoft Server Tshooting and administration.
• Project co-ordination for Wireless, Network & Communication system, Power Electronics, Radar System, Optical Fibber and Power System Subjects.
• Network of Routers and Switches connecting with ISP and 500 Clients for different voice and data application management.
• Cisco Equipment and other vendors connectivity for special projects and applications, Wireless, VoIP, Networking, Computers Systems.
• Projects coordination for Engineering student.
• Design Data Communication and Networks Lab for Engineering subjects.
• Awarded for Organizing IDEA (Internetwork Development & Engineering Aura) for all Telecommunication companies and Universities.
Wateen Telecom Pvt Ltd
Network Associate Engineer
Department of Engineering January 2008 To January 2010
Worked in Wateen Telecom as Associate Engineer for two years in Wimax, Fiber, PSTN, VoIP, GSM and DVP Networks for Routing Switching and Tshooting in networks. Technical Support Engineer Multimedia & Broadband installation, configuration, administration and troubleshooting of LAN/WAN Wireless infrastructure, Routers, Switches, voice and Fibber based ISP infrastructure.
Main Responsibilities
• Support Engineer: Resolving technical issues in Wimax, Fiber and DVB Networks for Consumer and Corporate customers
• Worked on Cisco, Huawei, Motorola, ZTE hardware and servers for routing, Switching, voice, data Network Trouble shoot and upgrading operating systems with new additions and applications.
• Wireless environment for Deployment and resolving problems at level 1.
• Deployment Engineer for Wimax Devices, Antennas, Voice server and endpoint devices, Routing and switching equipment and Network solutions.
• Project Engineer for Deployment and Technical support for corporate users like Punjab Bank, Bank Alfalah, National Bank, Dunya TV, PTV, MCB as ISP Network solution for Data, VPN, Voice, Fiber and DVB Projects.
• Designing and Deploying new projects for voice and Data services
• Providing training to attached staff for technical problem resolution and successful communication.
• Pre-Sale testing and providing Network Support.
• Designing new projects according to requirements and deployments.
• Optical Fiber Network Trouble shooting and Network deployment.