store manager
TSC
مجموع سنوات الخبرة :13 years, 4 أشهر
• Managing and motivating my team to increase sales and ensure efficiency.
• Managing stock levels and making key decisions about stock control.
• Analyzing sales figures and forecasting future sales volumes to maximize profits.
• Analyzing and interpreting trends to facilitate planning.
• Using information technology to record sales figures, for data analysis and forward planning.
• Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development.
• Ensuring standards for quality, customer service and health and safety are met.
• Resolving health and safety, legal and security issues.
• Responding to customer complaints and comments.
• Organizing special promotions, displays and events.
• Attending and chairing meetings.
• Updating colleagues on business performance, new initiatives and other pertinent issues.
• Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues.
• Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.
• Initiating changes to improve the business.
• Dealing with sales, as and when required.
• Undertaking the duties and responsibilities of the Store Manager in the event of absenteeism, as required.
• Providing sickness and holiday cover for the section managers, as agreed.
• Ensuring sanitation high standards in all sections.
• Maintaining a constant physical presence in all sections especially during busy hours.
• Dealing with customer’s queries and complaints as and when required.
• Execute corporate programs, promotions and policies.
• Ensuring all products in all sections is merchandised effectively in order to maximize sales and profitability.
• Develop and communicate store standards to associates.
• Observe and maintain associates performance and hygiene.
• Maintained high communication and cooperation levels with Cleaners, Maintenance, IT Support, HR Department, Buyers, Receiving Department, Marketing Department and all other departments.
• Responsible for 50 cashiers, 50 baggers, 5 supervisors, 5 customer service associates, 5 cash office personnel.
• Balanced the daily deposits and safe counts as required.
• Relating to customers, solving problems, handling cash, and interacting with employees at all levels.
• Providing excellent customer service to the customers.
• Ensuring excellent service on the customer service counter.
• Managing cashier's activities, and taking care of the office supplies.
• Ensuring the prompt and user friendly customer support for cash maintenance and store security at the front desk.
• Training staff members regarding the security procedures to be followed in case of robberies, shoplifting, and rowdy customers.
• Supervising the floor staff regarding customer service operations, scheduling their shift timings as per the store requirement.
• Monitoring the work activities of customer attendants, informing them about various products and services, and making sure that they pass on the accurate information to the customers.