CUSTOMER AND OPERATION MANAGER
Brighteck
Total years of experience :17 years, 2 Months
• Establishing communication mechanism towards new accounts.
• Responsible for negotiating and managing customer operations and long-term relationships.
• Responsible for developing and managing the sales planning and forecasting processes, which include defining sales targets, setting sales quotas, and forecasting sales performance.
• Establishing and monitoring employee schedules and time plans
• Locating problems in the company’s delivery chain through quality control check
• Responsible for analyzing sales data to identify trends, opportunities, and challenges, and for creating sales reports and dashboards that provide visibility into sales performance and key metrics.
• Organizing events to increase staff motivation and engagement.
• Comparing individual performances within the sales and operation teams to boost employee’s productivity.
• Monitoring on-site projects and field processes.
• Analyzing data to calculate the cost-efficient ratio and monitoring the overall budget of the business as well as departmental budgets.
• Getting accurate, real-time visibility of team performance
• Creating communication and compensating understandable goals
• Leading and managing a team of integration engineers to ensure they are working effectively and efficiently towards the integration goals.
• Developing integration plans, which outline the integration process, timeline, and resources required.
• Ensuring the quality of integrations by defining and implementing quality assurance processes, reviewing and testing integrations, and resolving issues and defects.
• Acting as the primary point of contact for stakeholders, including project managers, developers, testers, and business users, to ensure smooth communication and alignment.
• Responsible for identifying and resolving integration issues that arise during the project lifecycle.
• Responsible for maintaining documentation related to the integration process, such as integration plans, design documents, and testing plans.
• Monitor emerging technologies and plan to growth and long term success of the integration
• Responsible for continuously improving the integration process by implementing best practices, identifying areas of improvement, and seeking feedback from stakeholders.
• Planning and developing strategies for the integration of new RAN technologies and equipment into existing telecommunications networks.
• Coordinating with various teams, including the RAN design team, project management team, vendors, and other stakeholders to ensure successful integration of RAN equipment.
• Responsible for overseeing the testing of the RAN equipment and software to ensure that it is properly integrated and meets the required specifications.
• Ensuring the quality of the RAN equipment and software through the development and implementation of quality assurance processes, procedures, and standards.
• Responsible for troubleshooting any issues that arise during the integration process to ensure that any issues are resolved quickly and effectively.
• Responsible for maintaining accurate and up-to-date documentation of all RAN integration processes, including technical specifications, testing procedures, and project plans.
• Providing training to team members and stakeholders on new RAN equipment and software to ensure that they are familiar with its capabilities and functionalities.
• Assisting senior account managers in identifying and pursuing new business opportunities.
• Building and maintaining relationships with clients or customers by communicating regularly and providing excellent customer service.
• Helping to develop and implement marketing campaigns and promotions to attract new clients or customers.
• Assisting in the preparation of sales proposals, contracts, and presentations.
• Conducting research on industry trends, competitor activity, and market conditions to inform strategic planning.
• Collaborating with other departments within the organization, such as product development or customer service, to ensure that client needs are being met.
• Maintaining accurate records of client interactions, sales activities, and revenue forecasts.
RADIO/TV, ADMIC SAL (BHV), LEBANON (RETAIL)
. Leading the sales and technical team responsible for all types of installation and configuration
. First interface with suppliers in order to check new technologies & preparing orders.