Bayt.com
Ali Elattar, Account Manager

Ali Elattar

Account Manager

Data Link

Location
Saudi Arabia - Riyadh
Education
Bachelor's degree, الحاسبات والمعلومات -- نظم المعلومات
Experience
13 years, 9 Months

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Work Experience

Total years of experience :13 years, 9 Months

Account Manager at Data Link
  • Saudi Arabia - Riyadh
  • My current job since November 2014
مدرب جاسب الى at الخليج (نيوهورايزن للتدريب والتطوير)
  • Saudi Arabia - Hafr Albaten
  • April 2012 to April 2014
system adminstrator at Egyptian military
  • Egypt - Cairo
  • October 2010 to December 2011
it help desk at UTC for trading
  • Egypt
  • October 2009 to October 2010

• Working with customers/employees to identify computer problems and advising on the solution
• Logging and keeping records of customer/employee queries
• Analyzing call logs so you can spot common trends and underlying problems
• Updating self-help documents so customers/employees can try to fix problems themselves
• Testing and fixing faulty equipment

Education

Bachelor's degree, الحاسبات والمعلومات -- نظم المعلومات
  • at جامعة المنصورة
  • May 2010

Specialties & Skills

Help Desk Management
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Microsoft tools
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Operating Systems
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Windows Server
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CCNA
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cambridge
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Data Center
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IT Infrastructure Management
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Network
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UPS Systems
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LAN
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sales
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Languages

Arabic
Expert
English
Expert

Training and Certifications

SMBAM (Certificate)
SMBEN (Certificate)
APC Technical Consultant for Data Centers (Training)
Training Institute:
APC by Shenider
APC Sales Professional for Business Networks (Training)
Training Institute:
APC by Schenider
APC Sales Professional for Data Centers (Training)
Training Institute:
APC by Schenider