Ali Ghanadian

Customer Journey and Customer Experience Design and Management
Customer Club Design and Management
Customer Contact Center Design and Management

Design and development of customer relationship management software
Development of business strategies
Budgeting and management of financial affairs, insurance, taxes
Management of a team of consultants and process improvement
Designing research courses

This company operates in the field of consulting and
specialized training in the field of customer service and call centers, and as a senior consultant, I have the responsibility of managing a team of consultants and also improving processes

Management of operations teams
Designing and implementing the organization's strategies
Budgeting and management of financial indicators
Development of new businesses in the field of customer service
Development of the first CCaaS service
Management of 15 domestic projects and 4 international projects
Management of 4 international projects
Attending and winning titles in international events
Management of call center projects and business development
Obtaining the first ISO 18295 standard in Iran
Improving operational processes and increasing productivity

ABCallcenter is a leader of call center outsourcing and big BPO in Iran. it is first call center outsource in Iran with more than 500 employees.

- Delivered training content for customer service professionals.
- Organized national-level CX and contact center conferences.

Development of business strategies
Budgeting and management of financial affairs, insurance, taxes
Provision of telecommunication equipment and call center
Management of large telecommunications projects

Barancc is a company is working on call center equipment and accessories. it is agent of 3CX company and accutone Company in Iran.
We designed and consulting the companies to setup and handle their call centers.
Design the network, integrated the modules and CRM flows were our responsibilities in that companies.

Led cross-functional teams to successfully deliver complex technical projects on time and within budget
Provided technical expertise and guidance to team members, fostering a culture of continuous learning and professional development
Developed comprehensive project plans, including resource allocation, timelines, and deliverables, to ensure project objectives are met