Front Desk Agent
Al Ain Rotana
مجموع سنوات الخبرة :3 years, 2 أشهر
Ensure incoming guests are given the highest possible service.
Maintains effective communication with all related departments to ensure smooth service delivery.
Receives guests in a professional and friendly manner, satisfying guest expectations from arrival till departure.
Greets guests on their arrival ensuring they feel expected and welcome.
Ensures the guest receives the accommodation he/she is expecting.
Maintains an up to date knowledge of hotel and local services and supply information respond to guest queries.
Receive payments by cash, cheque, credit card or account, adhering to the company credit policy at all times.
Accurately administers Front Desk Clerical system and procedures.
Provides currency exchange services.
Records all instances of refused business with reasons of refusal.
Ensure that all bills closed on shift are checked and are closed correctly to the required and policy.