ali hamdey

Front Desk Agent at Al Ain Rotana

• United Arab Emirates - Al Ain
• September 2009 to October 2012

 Ensure incoming guests are given the highest possible service.
 Maintains effective communication with all related departments to ensure smooth service delivery.
 Receives guests in a professional and friendly manner, satisfying guest expectations from arrival till departure.
 Greets guests on their arrival ensuring they feel expected and welcome.
 Ensures the guest receives the accommodation he/she is expecting.
 Maintains an up to date knowledge of hotel and local services and supply information respond to guest queries.
 Receive payments by cash, cheque, credit card or account, adhering to the company credit policy at all times.
 Accurately administers Front Desk Clerical system and procedures.
 Provides currency exchange services.
 Records all instances of refused business with reasons of refusal.
 Ensure that all bills closed on shift are checked and are closed correctly to the required and policy.