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Led specific accounts: Drive commercial growth through strategic guidance and alternative solutions.
Developed tailored strategies: Enhance wholesalers profits and overall productivity.
Provided comprehensive insights: Industry trends, market needs, and pricing strategies.
Fostered strong relationships: Build relationships with wholesalers to understand their unique challenges and
opportunities.
Conducted market: Identify areas for improvement and growth within client businesses.
Delivered actionable recommendations: Align with wholesalers operational goals.
Performance Monitoring: Track performance metrics and conduct regular performance reviews to identify
strengths and areas for development.
Process Analysis: Analyze current operational processes to evaluate efficiency and effectiveness.
Improvement Identification: Identify and recommend areas for improvement to enhance operational efficiency and
productivity.
Order Fulfillment Oversight: Oversee the entire order fulfillment process, ensuring timely and accurate delivery
from order receipt to customer delivery.
Reporting and Communication: Prepare reports on operational performance and communicate findings and
recommendations to management.
Training and Development: Facilitate training sessions to enhance Wholesaler skills and ensure adherence to
best practices.

Tracking Fulfillment of the Company & Improving it.
Reporting the Key metrics & Indicators of the Department.
Supervise employees, including making decisions about evaluating, scheduling/work assignments, work
procedures, resolving conflicts and overseeing the day-to-day operations.
Responsible for determining and recommending training needs planning and coordinating between the other
teams.
Synchronizing with the other teams, including interacting with managers of different areas of the organization,
presenting findings to stakeholders and higher management as well as training and supervising new employees
and tracking team performance.
Working Hand to Hand with the product team from a business perspective to enhance operational metrics.
Operating and working with the technology team to solve any bug issues & Reporting it. Supporting Marketing
Team on Analysis.
Tracking The Closure Time & Reopen Rate for Tickets (Order Tickets & Complaint Tickets)

Led specific accounts: Drive commercial growth through strategic guidance and alternative solutions.
Developed tailored strategies: Enhance wholesalers profits and overall productivity.
Provided comprehensive insights: Industry trends, market needs, and pricing strategies.
Conducted market: Identify areas for improvement and growth within client businesses.
Delivered actionable recommendations: Align with wholesalers operational goals.

Collaborated with Customer Care Representatives to deliver optimal resolutions for customer inquiries, enhancing
overall service quality.
Conducted coaching and training sessions to improve CCR knowledge and skills, fostering a culture of continuous
learning and development.
Monitored real-time interactions to provide immediate support and feedback, ensuring adherence to best
practices.
Facilitated knowledge sharing among team members, contributing to improved team performance and customer
satisfaction.
Developed training materials and resources to enhance onboarding processes for new CCR staff.

Assisted customers with billing inquiries, payment processing, and contract management to ensure accurate and
timely service.
Delivered exceptional customer service by addressing concerns and resolving issues effectively, enhancing overall
customer satisfaction.
Provided detailed information regarding products and services, helping customers make informed decisions.
Maintained accurate records of customer interactions and transactions, ensuring compliance with
company policies.
Collaborated with team members to share best practices and improve service delivery, contributing to a cohesive
work environment.