كلما زادت طلبات التقديم التي ترسلينها، زادت فرصك في الحصول على وظيفة!

إليك لمحة عن معدل نشاط الباحثات عن عمل خلال الشهر الماضي:

عدد الفرص التي تم تصفحها

عدد الطلبات التي تم تقديمها

استمري في التصفح والتقديم لزيادة فرصك في الحصول على وظيفة!

هل تبحثين عن جهات توظيف لها سجل مثبت في دعم وتمكين النساء؟

اضغطي هنا لاكتشاف الفرص المتاحة الآن!
نُقدّر رأيكِ

ندعوكِ للمشاركة في استطلاع مصمّم لمساعدة الباحثين على فهم أفضل الطرق لربط الباحثات عن عمل بالوظائف التي يبحثن عنها.

هل ترغبين في المشاركة؟

في حال تم اختياركِ، سنتواصل معكِ عبر البريد الإلكتروني لتزويدكِ بالتفاصيل والتعليمات الخاصة بالمشاركة.

ستحصلين على مبلغ 7 دولارات مقابل إجابتك على الاستطلاع.


تم إلغاء حظر المستخدم بنجاح
على حسن, Account Manager

على حسن

Account Manager·MaxAB

مصر

بكالوريوس, Accounting

الخبرة العملية

مجموع سنوات الخبرة: 7 سنوات, 0 أشهر

Account Manager

أبريل 2025 - حتى الآن

MaxAB

القاهرة، مصر

أبريل 2025 - حتى الآن

Led specific accounts: Drive commercial growth through strategic guidance and alternative solutions.
Developed tailored strategies: Enhance wholesalers profits and overall productivity.
Provided comprehensive insights: Industry trends, market needs, and pricing strategies.
Fostered strong relationships: Build relationships with wholesalers to understand their unique challenges and
opportunities.
Conducted market: Identify areas for improvement and growth within client businesses.
Delivered actionable recommendations: Align with wholesalers operational goals.
Performance Monitoring: Track performance metrics and conduct regular performance reviews to identify
strengths and areas for development.
Process Analysis: Analyze current operational processes to evaluate efficiency and effectiveness.
Improvement Identification: Identify and recommend areas for improvement to enhance operational efficiency and
productivity.
Order Fulfillment Oversight: Oversee the entire order fulfillment process, ensuring timely and accurate delivery
from order receipt to customer delivery.
Reporting and Communication: Prepare reports on operational performance and communicate findings and
recommendations to management.
Training and Development: Facilitate training sessions to enhance Wholesaler skills and ensure adherence to
best practices.

مجال الشركة:
الإنترنت والتجارة الإلكترونية
الدور الوظيفي:
المحاسبة والتدقيق

Operations Supervisor

أغسطس 2024 - مارس 2025

Fatura B2B FMCG

القاهرة، مصر

أغسطس 2024 - مارس 2025

Tracking Fulfillment of the Company & Improving it.
Reporting the Key metrics & Indicators of the Department.
Supervise employees, including making decisions about evaluating, scheduling/work assignments, work
procedures, resolving conflicts and overseeing the day-to-day operations.
Responsible for determining and recommending training needs planning and coordinating between the other
teams.
Synchronizing with the other teams, including interacting with managers of different areas of the organization,
presenting findings to stakeholders and higher management as well as training and supervising new employees
and tracking team performance.
Working Hand to Hand with the product team from a business perspective to enhance operational metrics.
Operating and working with the technology team to solve any bug issues & Reporting it. Supporting Marketing
Team on Analysis.
Tracking The Closure Time & Reopen Rate for Tickets (Order Tickets & Complaint Tickets)

مجال الشركة:
السلع الاستهلاكية سريعة التداول
الدور الوظيفي:
الإدارة

Account Manager

يناير 2022 - يوليو 2024

Fatura B2B FMCG

القاهرة، مصر

يناير 2022 - يوليو 2024

Led specific accounts: Drive commercial growth through strategic guidance and alternative solutions.
Developed tailored strategies: Enhance wholesalers profits and overall productivity.
Provided comprehensive insights: Industry trends, market needs, and pricing strategies.
Conducted market: Identify areas for improvement and growth within client businesses.
Delivered actionable recommendations: Align with wholesalers operational goals.

مجال الشركة:
السلع الاستهلاكية سريعة التداول
الدور الوظيفي:
المحاسبة والتدقيق

International floor-walker

مايو 2019 - سبتمبر 2020

Vodafone Ireland

القاهرة، مصر

مايو 2019 - سبتمبر 2020

Collaborated with Customer Care Representatives to deliver optimal resolutions for customer inquiries, enhancing
overall service quality.
Conducted coaching and training sessions to improve CCR knowledge and skills, fostering a culture of continuous
learning and development.
Monitored real-time interactions to provide immediate support and feedback, ensuring adherence to best
practices.
Facilitated knowledge sharing among team members, contributing to improved team performance and customer
satisfaction.
Developed training materials and resources to enhance onboarding processes for new CCR staff.

مجال الشركة:
الاتصالات والشبكات

International Account Advisor ( Customer Care)

مارس 2018 - أبريل 2019

Vodafone

القاهرة، مصر

مارس 2018 - أبريل 2019

Assisted customers with billing inquiries, payment processing, and contract management to ensure accurate and
timely service.
Delivered exceptional customer service by addressing concerns and resolving issues effectively, enhancing overall
customer satisfaction.
Provided detailed information regarding products and services, helping customers make informed decisions.
Maintained accurate records of customer interactions and transactions, ensuring compliance with
company policies.
Collaborated with team members to share best practices and improve service delivery, contributing to a cohesive
work environment.

مجال الشركة:
الاتصالات والشبكات
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

التعليم

Al-Azhar University, Egypt

سبتمبر 2020

سبتمبر 2020

بكالوريوس، Accounting

مصر

المعدل التراكمي (نسبة مئوية): 80%

المعدل التراكمي (نسبة مئوية): 80%

Al-Azhar University Good

سبتمبر 2020

سبتمبر 2020

بكالوريوس، English department

مصر

American University

فبراير 2017

فبراير 2017

الثانوية العامة أو ما يعادلها، English for business

مصر

Skills

Customer Service Skills
Expert
Customer Service Skills
Expert
B2B services
Expert
B2B services
Expert
B2B Sales
Expert
B2B Sales
Expert
operations
Expert
operations
Expert
Customer Care
Expert
Customer Care
Expert
Relationship building
Expert
Relationship building
Expert
Communication Skills
Expert
Communication Skills
Expert
Cultural Awareness
Expert
Cultural Awareness
Expert
Time management
Expert
Time management
Expert
adobe Lightroom
Intermediate
adobe Lightroom
Intermediate
Problem Solving
Expert
Problem Solving
Expert
Empathy and listening skills
Expert
Empathy and listening skills
Expert
leadership
Expert
leadership
Expert
Microsoft Programs
Expert
Microsoft Programs
Expert
Adobe Photoshop
Intermediate
Adobe Photoshop
Intermediate

اللغات

العربية

اللغة الأم

الانجليزية

متمرّس

الهولندية

متوسط

العضويات

Misr El-Kheir

Events Organizer

January 2018

التدريب و الشهادات

الشهادات
German Certificate (B1), Goethe-Institut
Oct 2023
English Certificate (B2A), American University in Cairo (AUC)
Feb 2018

الهوايات والاهتمامات

Reading
cycling
Photography