System Administrator
Kellog Brown and Root Intl
Total years of experience :19 years, 2 Months
Part of Middle East Infrastructure team to provide IT support to KBR personnel.
Installing and maintaining Microsoft Windows 2003/2008 R2 servers.
Troubleshoot server hardware component issues
Manage server driver & firmware update in a multi-site server environment
Professional server racks installation and cabling skills
Liaising with SLMs\ Project Managers on the various projects
Ensure the service quality of Systems Administration is aligned with standards
Responsible for maintaining the Dubai Datacentre.
Well averse with windows protocols (DHCP, DNS and LDAP)
Working as Exchange Tier 3 Support to troubleshoot Messaging related issues.
Providing technical assistance to Global service desk and the desktop support teams.
Deploying Dell Power Edge servers for remote sites and working with Dell iSCSI storage devices such as MD3000i and MD3200i
Experience with backup software’s such as Arc Serve and Netbackup 7.0
Hands on experience with Dell Power vault tape backup libraries. (TL2000 and TL4000)
Part of the regional security admin for managing and auditing security on file servers.
Successfully implemented ME virtualisation project using VMware ESX
Supporting Middle East Blackberry Users
Troubleshooting issues arising with Xerox Multi-functional devices
Part of Microsoft Product Support Services (PSS) team in the Exchange Admin (XADM) cluster.
Working as Exchange Tier 3 Support engineer to troubleshoot Messaging related issues.
Providing technical assistance to Microsoft's Premier customers worldwide.
Helping the customers to attain a speedy resolution to their problems
Giving Technical Triages to the team
Understanding Microsoft process and implementing the same to achieve maximum customer satisfaction.
Extended technical support to the users as a part of the directory services team.
Administered exchange server 2000/2003 to manage various mail servers.
Managed file servers to maintain user and group shares, controlling ACL’S.
Maintained the required quota for the shares.
Executed migration of shares from one file server to another and trouble-shooting of issues.
Worked with ACE servers to manage tokens for Secure Vpn access.
Handled an outsourced client called New Page
Supported the environment on Novell Netware and Lotus Notes mailing system
Involved in assisting the employees with technical troubleshooting including identification, resolution, escalation
and referral.
Conducted training programs for the new team members on the process and the technical aspects of the job.
Administered and maintained active directory objects and exchange server components.
Handled preparation & maintenance of technical and the process documents of the profile.
Monitored the following activities in the exchange server.
Managed network and application requests for user access\accounts to variety of services\Applications.
Processed Active Directory Domain Accounts, unlock issues, Domain Moves, Moving Domain user Account to different OU
considering the Project, Domain Name change, Providing Access