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Ali Hmad, Mechanical Engineer / Team leader

Ali Hmad

Mechanical Engineer / Team leader ·Aljomih Automotive / ACDelco service center

Saudi Arabia

Bachelor's degree, Mechanical Engineering

Work experience

Total years of experience: 8 years, 3 months

Mechanical Engineer / Team leader

March 2024 - Present

Aljomih Automotive / ACDelco service center

Riyadh, Saudi Arabia

March 2024 - Present

Providing guidance, direction, and support to service technicians and advisors to ensure a
cohesive and motivated team.
Overseeing the daily workflow to ensure timely completion of repairs and services.
Quality Control, Monitoring the quality of work performed by technicians.
Tracking key performance indicators (KPIs)
Resolving customer concerns and service-related issues in a timely and effective manner

Company industry:
Automotive Dealership & Distributor
Job role:
Mechanical Engineering

Operations Officer

December 2021 - December 2023

Jeeny

Amman, Jordan

December 2021 - December 2023

• Provide high-quality, face-to-face support to partners
• Guide partners through the onboarding process and teach them how to use our Partners tools effectively.
• Build rapport with partners and make them feel connected to the company brand and mission.
• Collaborate with the partners Operations team to improve our processes and services.

Company industry:
Motor Vehicle Passenger Transport

Mechanical Engineer / Automotive

September 2019 - November 2022

Final Touch Service Center

Amman, Jordan

September 2019 - November 2022

• Advising customers and handling complaints.
• Planning and undertaking scheduled maintenance.
• Inspecting equipment and conducting routine maintenance.
• Diagnosing and Troubleshooting faults.

Company industry:
Automotive Repair, Spare Parts, & Support Services

Customer Service Representative

May 2017 - August 2018

Extensy

Amman, Jordan

May 2017 - August 2018

Customer Service, Sales & Markiting

Company industry:
IT Services

Trainee Engineer

January 2017 - April 2017

MARKAZIA TOYOTA

Amman, Jordan

January 2017 - April 2017

•Express maintenance department
• work on the maintenance of (ICE)
• Hybrid Cars Section

Company industry:
Automotive Repair, Spare Parts, & Support Services

Education

Tafila Technical University

May 2017

May 2017

Bachelor's degree, Mechanical Engineering

Jordan

Skills

PLANNING
Expert
PLANNING
Expert
AUTOCAD
Intermediate
AUTOCAD
Intermediate
Communication Skills
Expert
Communication Skills
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
PRIMAVERA (SOFTWARE)
Intermediate
PRIMAVERA (SOFTWARE)
Intermediate
Computer Skills
Expert
Computer Skills
Expert
Hardworking & Work under pressure
Expert
Hardworking & Work under pressure
Expert
Teamwork
Expert
Teamwork
Expert
Self Motivation
Expert
Self Motivation
Expert
Problem Solving
Intermediate
Problem Solving
Intermediate
Quality control
Expert
Quality control
Expert
TROUBLESHOOTING
Expert
TROUBLESHOOTING
Expert
Mechanics
Expert
Mechanics
Expert
Inspection
Expert
Inspection
Expert
Maintenance
Expert
Maintenance
Expert
Engineering
Expert
Engineering
Expert

Languages

Arabic
Native Speaker
English
Intermediate
German
Beginner

Memberships

Saudi Council of Engineers

Engineer

December 2023

Training and Certifications

Certifications
Maintenance of hybrid cars
Sep 2019 - Dec 2019
Show credentials