Customer Service Team Leader
Namshi
Total years of experience :14 years, 1 Months
- Give constant direction to team members to ensure that all customer inquiries are rightfully attended to on time, and in the best way possible to give them satisfaction.
- Give detailed statistical feedback on performance of team members to the management for staff evaluation, and reward purposes.
- Observe performance of team members to identify their strengths, and weaknesses, and make arrangements to strengthen their lose ends.
- Handling customers requests.
- Handling Customers Complaints.