Ali Imran

Part-time job

• Driver Scheduling & Route Management: Planned and scheduled drivers for customer pick-up and drop-off
services, ensuring efficient routes and smooth daily operations.
• Customer Service & Issue Resolution: Delivered excellent customer service by promptly resolving issues and
addressing customer concerns.
• Driver Roster & Issue Management: Managed driver rosters, tracked attendance, and addressed driver-related
concerns to ensure high operational performance.
• Coordination Between Drivers & Customers: Acted as a liaison between drivers and customers to maintain
seamless communication and service delivery.
• Fleet Coordination: Collaborated with the fleet department to assign vehicles to drivers and relayed car-related
issues from drivers to the fleet team.
• Invoice Preparation Support: Worked with the accounts department to provide monthly records of customer
pick-ups and drop-offs for accurate invoice generation.

• Verified and maintained the accuracy of stock information on the TALABAT portal.
• Ensured the reliability of stock data within the TALABAT application to support smooth operations.
• Conducted regular checks of stocks.
• Collaborated with store teams to ensure timely updates on stock availability.
• Addressed out-of-stock issues by coordinating with the inventory and supply teams.
• Monitored and reported stock discrepancies, ensuring corrective actions were implemented.
• Worked closely with Quality Control and Operations teams to ensure item accuracy and availability.
• Assisted in optimizing inventory processes to improve stock management and reduce operational delays.

• Issued tickets and managed passenger bookings, ensuring accuracy and efficiency.
• Resolved passenger issues and inquiries promptly, providing effective solutions.
• Delivered exceptional customer service to enhance passenger satisfaction and loyalty.
• Addressed a wide range of concerns, including flight changes, cancellations, and travel arrangements.
• Assisted customers with fare inquiries and provided guidance on airline policies.
• Excelled in problem-solving and conflict resolution to maintain smooth customer interactions.
• Maintained up-to-date knowledge of Qatar Airways services, promotions, and policies to assist passengers
effectively.
• Supported team efforts to meet customer service performance metrics and targets.

• Delivered excellent customer service by addressing customer inquiries and concerns promptly.
• Assisted customers in making informed purchase decisions by suggesting suitable Plans.
• Boosted sales through personalized Plans recommendations based on customer preferences.
• Handled customer complaints efficiently, providing solutions to enhance retention.
• Maintained knowledge of Plans offerings to provide accurate information and suggestions.
• Collaborated with the sales team to meet and exceed sales targets.