Ali Saif Edine Jaafer

Lead, train, and motivate the sales team to achieve monthly and annual targets.

Identify new business opportunities and build partnerships with tour operators, airlines, and corporate clients.

Oversee pricing strategies, promotions, and marketing campaigns to maximize profitability.

Monitor market trends and competitors to adapt strategies proactively.

Ensure exceptional customer service and resolve client concerns efficiently.

Prepare and present sales reports to senior management.

Responsible for : maintaining the general ledger, executing monthly closings, preparing financial statements, receivables and payables accounts. implement internal controls, support budgeting and forecasting, liaise with auditors, and use Excel for financial reporting and analysis
Develop and implement sales strategies to increase revenue and market share.
Independent travel consultant providing expert travel planning, booking, and customer service solutions to both travel agencies and individual clients. Specializing in domestic and international travel arrangements, ticketing, and customized itineraries.

Oversee daily agency operations, ensuring smooth coordination of ticketing, reservations, customer service, and sales activities.

Lead and supervise staff (travel agents, ticketing officers, and sales teams), providing training, performance evaluations, and motivation.

Develop and implement business strategies to increase sales, expand client base, and improve profitability.

Monitor travel trends and market demands to design competitive travel packages and promotional campaigns.

Establish and maintain partnerships with airlines, hotels, tour operators, and corporate clients.

Negotiate contracts and commission agreements with suppliers to secure the best rates and conditions.

Manage budgets and financial performance, including expense control, revenue tracking, and monthly reporting.

Ensure compliance with travel regulations, visa requirements, and company policies.

Oversee GDS operations (Amadeus, Sabre, Videcom, etc.), ensuring accuracy in booking and ticketing.

Resolve complex customer issues and ensure high standards of service quality and satisfaction.

Represent the agency in business meetings, trade shows, and with government or tourism authorities.

Supervise marketing and online presence, including website content, social media promotions, and partnerships.

Handle flight bookings, reissues, and cancellations for individual and corporate clients.

Use GDS systems such as Amadeus, to issue and manage electronic tickets (ET, EMD).

Quote and confirm fares, using published, negotiated, and consolidator rates in compliance with airline rules.

Advise clients on flight schedules, baggage policies, visa requirements, and travel documentation.

Process refunds, exchanges, and revalidations accurately according to IATA and airline policies.

Monitor flight changes, delays, and cancellations, providing timely updates and alternative solutions to clients.

Collaborate with airlines and suppliers to resolve ticketing or booking issues promptly.

Ensure accuracy of passenger data (PNR, SSR, FFP) and compliance with travel regulations.

Maintain daily sales reports, invoices, and financial records for reconciliation and accounting.

Support group and corporate travel reservations, coordinating itineraries and group fares.

Deliver high-quality customer service, responding quickly to inquiries by phone, email, or in person.

Promote additional services, such as travel insurance, hotel booking, and car rentals to increase sales.

Oversee the daily operations of the travel agency branch, ensuring smooth coordination between sales, reservations, ticketing, and customer service teams.

Lead and supervise staff, including travel consultants and ticketing agents — setting performance targets, monitoring KPIs, and conducting regular training sessions.

Develop and execute sales strategies to achieve branch revenue goals, expand the client base, and promote agency products and services.

Ensure high levels of customer satisfaction by maintaining service quality, resolving complex issues, and implementing client feedback improvements.

Manage financial performance — handle budgeting, expense control, daily cash reconciliation, and prepare sales/financial reports for head office.

Negotiate and maintain relationships with airlines, hotels, tour operators, and corporate clients to secure the best possible deals.

Supervise GDS operations (Amadeus, Videcom, Sabre), ensuring ticketing accuracy and compliance with IATA standards.

Promote new travel products and seasonal packages through marketing initiatives and partnerships.

Monitor compliance with company policies, visa regulations, and travel documentation procedures.

Represent the branch in trade fairs, tourism boards, and corporate meetings to strengthen brand visibility and business partnerships.

Ensure staff discipline and motivation, fostering teamwork and a customer-focused culture.

Supervise and manage front-office operations to ensure efficient and accurate service delivery at the travel counter.

Assist walk-in and regular clients with travel inquiries, bookings, ticketing, and itinerary planning.

Oversee the daily sales and booking activities of the counter team, ensuring all procedures comply with company standards and IATA regulations.

Issue, revalidate, and refund tickets through GDS systems (Amadeus, Videcom, Sabre) while ensuring fare accuracy and client satisfaction.

Handle cash transactions, daily balancing, and financial reconciliation in coordination with the accounting department.

Monitor customer service quality, resolve complex issues, and ensure a positive client experience.

Promote travel packages, hotel deals, and additional services to increase revenue and meet sales targets.

Coordinate with airlines, hotels, and suppliers to confirm bookings and solve last-minute travel issues.

Train and guide counter staff on sales techniques, ticketing policies, and customer service excellence.

Prepare daily and monthly performance reports, tracking sales, bookings, and customer feedback.

Ensure compliance with visa, documentation, and airline procedures.

Maintain client records and build long-term customer relationships through personalized travel solutions.

Handle domestic and international travel bookings for individual and corporate clients, ensuring accuracy and customer satisfaction.

Create detailed travel itineraries including flights, hotels, transfers, and additional services (tours, car rentals, insurance).

Use GDS platforms such as Amadeus, Videcom, Sabre, or Galileo to issue tickets, check availability, and manage seat reservations.

Advise clients on suitable destinations, travel options, visa requirements, and travel policies.

Process booking modifications, cancellations, and rebookings according to airline and agency policies.

Coordinate with airlines, hotels, and suppliers to confirm reservations and resolve booking issues promptly.

Maintain accurate booking records and client profiles, ensuring all data and documentation are up to date.

Provide excellent customer service, handling inquiries via phone, email, and in person.

Promote special offers and travel packages to achieve monthly sales targets.

Work closely with accounting staff to reconcile payments, issue invoices, and track outstanding balances.

Assist in group travel arrangements, including seat blocks, fare negotiations, and logistics coordination.

Ensure compliance with IATA and agency procedures in all ticketing and booking operations.

Handle domestic and international travel bookings for individual and corporate clients, ensuring accuracy and customer satisfaction.

Create detailed travel itineraries including flights, hotels, transfers, and additional services (tours, car rentals, insurance).

Use GDS platforms such as Amadeus, Videcom, Sabre, or Galileo to issue tickets, check availability, and manage seat reservations.

Advise clients on suitable destinations, travel options, visa requirements, and travel policies.

Process booking modifications, cancellations, and rebookings according to airline and agency policies.

Coordinate with airlines, hotels, and suppliers to confirm reservations and resolve booking issues promptly.

Maintain accurate booking records and client profiles, ensuring all data and documentation are up to date.

Provide excellent customer service, handling inquiries via phone, email, and in person.

Promote special offers and travel packages to achieve monthly sales targets.

Work closely with accounting staff to reconcile payments, issue invoices, and track outstanding balances.

Assist in group travel arrangements, including seat blocks, fare negotiations, and logistics coordination.

Ensure compliance with IATA and agency procedures in all ticketing and booking operations.

Advise clients on suitable destinations, travel options, visa requirements, and travel policies.

Process booking modifications, cancellations, and rebookings according to airline and agency policies.

Coordinate with airlines, hotels, and suppliers to confirm reservations and resolve booking issues promptly.

Maintain accurate booking records and client profiles, ensuring all data and documentation are up to date.