Head Of Product
Mawqiftech.com
Total years of experience :9 years, 10 Months
My responsibilities include but are not limited to:
- Managing team of software developers, UI/UX designers, QA Engineers for Mawqif Mobile Applications
- Maintaining all the software platforms of the company
- Gathering software requirements directly from the management and getting them implemented
- Providing management visibility into project progress, while supporting effective decision-making, approvals, and direction
- Managing geographically dispersed software development teams, off-shore development teams, and third-party service providers
- Creating, managing, and enforcing timelines for world-class execution of all requests
- Sharing best practices related to software project management
- Understanding the domain, knowing the experts, asking the right questions to prioritize and perform necessary follow-ups to resolve issues
- Creating, leading, and managing all aspects of a software project, including project planning, communication, scheduling, budget management, issue, and risk tracking from ideation to delivery and beyond
- Ensuring sufficient resources and funding are available to execute all project activities.
My responsibilities included but were not limited to:
- Successfully managed a team of various software developers, UI/UX designers, and system analysts for developing and maintaining the Tatayab e-commerce website and mobile application
- Maintaining and updating all the software platforms of the company including Website, Apps, and ERP systems
- Responsible for multiple technical projects supporting the e-commerce product line for Tatayab
- Allocated and interviewed a technical staff of various Development Engineers, technical writing staff, and interns.
- Managed major internal product enhancements improving user experience and security of the e-commerce platforms
- Developed and established Agile development within the department using JIRA and BITBUCKET automation, which increased developer productivity and security of the code deployment
- Substantially increased Helpdesk response time by identifying repeating issues, developing projects to address issues quickly, and training staff on new resolutions.
- Gathered and provided APIs required for integrating ERP system, Payment methods, and shipping services such as FedEx, Aramex with Tatayab platforms
- Assisted with the development team in building, testing, and implementing high-quality e-commerce platforms for the company
- Proactively identifying project bottlenecks through daily Agile/Scrum meetings with software developers
Currently handling all the Technical and Managerial work from developments to customization in the Website. I'm wearing more then a single hat at the time and been working my best to provide the solutions for the company requirements. I'm one man army at the moment with very positive enery and full of work hard play hard attitude. I'm best in my job and whatever work Im given the responsibility for is done in the desired time. i make sure that the company's requirements are meeting and it's my first and foremost priority to meet the company goals.
Providing support in the daily operations of the department.
Responsible for the maintenance and repairs of all ACK IT Systems.
Delivering service and support to end-users
using and operating automated call distribution phone software, via remote connection or over the Internet.
Interacting with users to provide and process information in response to inquiries, concerns, and requests about products and services.
Gather users information and determine the issue by evaluating and analyzing the symptoms.
Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more.
Researching required information using available resources.
Follow standard processes and procedures to meet the ACK Quality Policy.
Identify and escalate priority issues per Client specifications;
Redirect problems to appropriate resource.
Accurately process and record call transactions using a computer and designated tracking software.
Organize ideas and communicate oral messages appropriate to listeners and situations.
Follow up and make scheduled call backs to users where necessary.
Stay current with system information, changes and updates.
Developed a site for the company
www.msgtcc.com
Worked as Network administrator for MobileBitz. Used to manage assignments for diverse industry clients.
Enhance database performance, perform restores, implement recovery procedures, handle performance tuning and
conduct regular system backups. Ensure technical and functional designs meet business requirements.
Duties:
Design and deploy database architecture and systems infrastructure for corporate MobileBitz.
Creating strategies for performing repetitive tasks such as data acquisitions, migrations, data recoveries and new
database implementations.
Provided IT support for the review, analysis, troubleshoot and repair issues.
Define data requirements for database design.
Establish guidelines for security, maintenance, utilization and business continuity.
Lead efforts in performance tuning and optimization needed to maintain customer applications.
Research, develop and deploy innovative productivity applications.
Create documentation that provides guidelines in regards to maintenance tasks, policies and procedures.
Core Responsibilities:
Understanding Web Forms
Understanding Java Snippets
Understanding of HTML and CSS Structuring
Understanding of General Instrumentation's
Writing clean code
Website Testing
Detecting issues on website and reporting them
Creating databases using XAMPP
Managing databases
Content overview
administrator of Clip-Bucket.
My Projects: Airline Reservation System Face Recognition System Library Management System Fully Responsive E-Commerce Custom Website
