Technical Support Representative
FutureTEC
مجموع سنوات الخبرة :14 years, 5 أشهر
8 year of experience in field of IT networks and system.
• Designing and Implementation of Fully redundant HA solution for network and security devices.
• Managing and Maintaining FortiGate firewall (Firmware Upgrade, Policy creation, Security Profile,
Zones, IP Sec and SSL VPN, two factor authentication, SD-WAN, HA, VDOM etc)
• Implementing and Managing WebSecurity (Proxy) with HA solution using ForcePoint appliance with
real time threat analysis to protect from malicious web attack.
• Implementing and Managing DLP solution using ForcePoint appliance to analyzes traffic on a
variety of channels, such as email, FTP, LAN, Printer etc
• Implementing and managing endpoint security solution with features like Virus and Spyware
protection, Network and Host Exploit mitigation, Proactive Threat, Intrusion Prevention AntiMalware etc on products like Symantec Endpoint Protection, Eset Endpoint, Kaspersky Security
Center etc.
• Implementing and Managing content scanning solution using Symantec Protection Engine to
provided protection for any application on IP network using ICAP and RPC protocol.
• Managing and Maintaining NAC/VPN solution using PulseSecure appliance
• Managing and Maintaining cisco ASA firewall. (Policy creation, Zones, IPSec/SSL VPN)
• Configuration and Maintenance of VLAN, Trunk, VTP, STP, LACP etc
• Routing Protocols (Static, Dynamic, On-Demand Routing and Policy Based Routing)
• NAT & ACL (Standard, Extended)
• Configuration of SSL, IPSEC VPN.
• Centralized Sandboxing solution with Symantec ATP and FortiSandbox
• Installing Microsoft Server, Configure and maintain Active Directory settings including Group Policy
Objects, DNS and DHCP.
• Manage and maintain Virtual Server (host and guest machine) on VMware ESXi, Microsoft Hyper V
and Nutanix AHV.
• Manage and maintain backup servers like NetBackup, Veeam, Rubrik, Backup Exec, etc.
• Hardware Troubleshooting in Network Cards, Switches, cable faults etc.
• Troubleshooting PC and Networking issues.
• Provide voice-based Troubleshooting support to customer over remote software and resolve
technical queries based on customer query
• Providing training to new staff and end users.
• Providing advice on selection and purchase of IT equipment.
• Operating System Installation, Configuration, Maintenance etc.
• Maintaining IT equipment inventory with proper naming convention using the appropriate Fixed
Asset forms.
• Co-coordinating/follow-ups with other team member like network team and server support and
helpdesk team when required.
As IT Resolution Expert performed the following task:
• Responds to customer technical problems/issues related to hardware, software and
networking via e-mail/chat and phone.
• Owns customer issues from beginning to resolution (handles in place).
• Assists customers by diagnosing problems and providing resolutions for technical and
service issues.
• Uses troubleshooting techniques and tools to identify products that are defective and
follows guidelines in issuing service calls/contacts.
• Advises/educates customers within procedural guidelines to ensure a complete solution
to their technical or service questions.
• Recreates, identifies and provides input on unique or recurring customer problems.
• Remains knowledgeable of Dells product line, current industry products and
technologies.
• Focuses on delivering a positive customer experience according to Dell standards.
• Monitors and tracks issues to ensure accurate resolution
As IT Incharge performed the following task:
• Server Installation, Configuration, Maintenance, Backing up and restoring data.
• Implementing Security.
• Maintaining Windows server and its users.
• Network management and LAN traffic monitoring, configuring of VLANs, Inter VLAN, VPN and able to maintain and troubleshoot problems related to LAN / Servers / Clients, Wi-Fi, WAN & Structural Cabling.
• Maintain User Accounts within Windows Server 2003 Domain Controller; create, delete and apply policies through Active Directory.
• Installation, administration and maintenance of hardware devices in a networked environment and coordination with vendors for problem solving.
• Providing training to new staff and end users.
• Providing advice on selection and purchase of IT equipment.
• Dealing with 3rd party emails client provided for company email servers
• Installing finger print attendance machine at different work location
As a Support Engineer performed the following tasks:
• Maintenance of PCs and Network.
• Troubleshooting internet and device connectivity issues.
• Configuring and troubleshooting a small network.
• Basic Troubleshooting of Photocopier, Scanner and Network Printer.
• Providing training to new staff and end users.
• Providing advice on selection and purchase of IT equipment.
As IT Assistant performed the following tasks:
• Maintenance of PCs and Network.
• Troubleshooting internet and device connectivity issues.
• Installing and Configuration Windows XP, Vista and Windows 7.
• Assembling and installing and the hardware and accessories.
• Installing all printers, network printers, scanners and all peripherals.
courses: Microsoft Certified Professional (M.C.P.2.0) January 24, 2009. • Microsoft Certified System Administrator (Messaging). • Microsoft Certified System Administrator. • Microsoft Certified System Engineer (
courses: Hardware & Networking course
courses: Hardware & Networking course