Ali Khazraji

Expertise in macOS, IOS, iPadOS, watchOS results-oriented advisor with a dual background in voice and
text-based technical support. Progressed from a Call Advisor rolewhere developed a deep mastery of
AppleCare+ protocols and hardware diagnostics-to a Chat Advisor position, specializing in digital
troubleshooting for macos and ios. This transition has provided a unique perspective on customer needs,
allowing me to provide seamless support transitions and consistently exceed key performance indicators
(KPIS) in both verbal and written communication channels

Worked on salesforce and customer service for cloud kitchen in UAE and the Gulf region
• Experienced in Salesforce, Genesis and multitasking as my work was to perfect everything from delivery
to customer experience and organizing and handling all sorts of complaints.
• Worked and handled various delivery applications requests like Talabat, Careem and Deliveroo
• Responsible for the day-to-day operations of the staff, ensuring upscale service and a positive team
environment. Reporting on key performance indicators (KPIs) and contributing to pertormance reviews.
• Monitoring team adherence to shift schedules.Using data from adherence sheets to identify performance
gaps and implementing corrective plans or training for team members.
• Validating that dispatch teams meet packing and preparation time targets to ensure orders reach
customers at the correct temperature and quality

Result-driven and scientifically grounded Professional with a degree in Pharmacy, offering proven
expertise in driving product adoption across Amman's healthcare network. Adept at managing
relationships with clinics and critical care units to promote premium medical devices, respiratory systems,
and orthopedic solutions. Skilled in executing strategic sales plans, delivering technical clinical
presentations, and consistently achieving territory growth targets for high-profile international brands

•Discussed medical histories with patients to provide most effective medical advice.
• Helped patients overcome vaccine hesitancy by providing facts about efficacy and safety data.
• Counseled patients on new medications and OTC products.
• Worked as part of team of 4 pharmacy interns