Ali Maatouk

Spearheading sales and account management for key clients in Qatar and Iraq across all Mekdam Holding Group subsidiaries, delivering integrated solutions tailored to client needs and project requirements.

Managing strategic accounts and driving business development initiatives across diverse verticals including:

Engineering (MEP & EPIC Contracting)

ICT, ELV, and Audiovisual Systems

Digital Transformation, Cybersecurity, Cloud and ERP Implementation

Structural Steel Fabrication & Contracting

Centralized Alarm Management Systems

Leading the full sales cycle from lead generation and qualification to proposal development, pricing strategy, and contract negotiation, ensuring alignment with business objectives and client expectations.

Collaborating with presales, engineering, and project management teams to design and deliver technically sound, cost-effective solutions in compliance with project scope and industry standards.

Representing the group in high-level client meetings, vendor engagements, and government discussions, ensuring strong brand positioning and long-term client relationships.

Coordinating with procurement and finance departments to ensure smooth delivery, invoicing, and client satisfaction post-award.

Monitoring market trends and competitor activities in both Qatar and Iraq to proactively identify new opportunities and adapt strategies accordingly.

Providing regular sales forecasts, pipeline reports, and strategic account plans to senior management.

Held a hybrid role combining presales, technical project engineering, and post-sales support, working on low voltage system and digital transformation projects for government and private sector clients.

Collaborated closely with the business development team during the presales phase to assess client requirements, develop technical proposals, perform site surveys, and design customized system architectures (CCTV, access control, fire alarm, intrusion detection, etc.).

Participated in sales presentations and technical clarifications, effectively bridging the gap between commercial and engineering teams to secure project awards.

Managed the execution and delivery of awarded projects, including site supervision, material submittals, progress reporting, installation coordination, system testing, and final commissioning.

Provided post-sales support, including client training, system documentation, and warranty service handling, ensuring full client satisfaction and adherence to SLAs.

Took ownership of all technical documentation throughout the project lifecycle, including:

Drafting operation & maintenance manuals, system architecture diagrams, and device programming logs.

Developing detailed project handover documents, including asset tagging, configuration files, testing & commissioning reports, and training manuals tailored to end-users and facility teams.

Acted as a point of contact between clients, contractors, and internal departments to ensure smooth project execution aligned with contractual requirements and technical standards.

Led the IT and ELV operations across all branches, overseeing system performance, team productivity, and technology alignment with business goals.

Administered and optimized the Microsoft Dynamics NAV ERP system, ensuring data integrity, smooth workflows, and operational efficiency.

Managed the organization’s IT infrastructure, including networks, servers (physical & virtual - VMware ESXi), storage, and Office 365, ensuring secure and reliable operations.

Supervised and maintained ELV systems such as CCTV, Structured Cabling Systems (SCS), Access Control (ACS), Active components, Background Music (BGM), and Fire Alarm systems.

Directed vendor coordination, project implementation, and preventive maintenance to ensure continuous system availability and compliance with standards.

Provided technical leadership and training to our teams, improving response times and system utilization across departments.

Collaborated with senior management to develop IT strategies, budgets, and policies, supporting digital transformation and business continuity initiatives.

Meeting with prospective clients to assess project requirements and propose optimal IT and ELV system solutions.

Provided strategic technical guidance covering network infrastructure, structured cabling, and integrated ELV systems such as CCTV, Access Control, Audio-Visual (AV), Fire Alarm, and Public Address (PA) systems.

Prepared and delivered presentations, technical proposals, and software demonstrations, effectively communicating solution capabilities and value.

Developed technical and commercial quotations, ensuring full compliance with specifications and compatibility with client requirements.

Coordinated with vendors and internal teams to ensure accurate system design, pricing, and smooth project handover to implementation teams.

IT Support for the company responsible for:
 Manage, Monitor and Troubleshoot networks and servers.
 Installing, Configuring and Performing data backups.
 Configuring, and monitoring virus protection software (Antivirus server & client side).
 Domain Configuration, websites and hosting, Email systems.
 Configuring and testing networking software, computer hardware, and operating system software.

-Routing and Switching Labs.
-Design, develop, implement, and configure computer
networks.
-Troubleshooting issues within the networks.
-Planned, evaluated, and implemented network security
measures

Worked as Managed Services Engineer, The Company offers routing and hosting services to customers
around the world.
To monitor, manage, and troubleshoot customer networks and servers.
Follow up with customers on ongoing incidents and upcoming threats and incidents.
Test and implement open source tools and operating systems.
Write scripts to automate tasks and lessen the work load.

Backend web applications, trained on ASP.NET, C#, SQL Server and UI Development Technologies,
Framework and Single Page Application (SPA) like AngularJS, , Object Oriented JavaScript, jQuery,
HTML5, CSS.

Different IT solutions such as computers/printers maintenance, network solutions, installation of CCTV
system, installation of fingerprint entry systems.