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Khaled Laz, Technical Support Specialist

Khaled Laz

Technical Support Specialist·Teleperformance - Greece

Lebanon

Bachelor's degree, INFORMATION TECHNOLOGY

Work experience

Total years of experience: 14 years, 10 months

Technical Support Specialist

September 2020 - Present

Teleperformance - Greece

Greece

September 2020 - Present

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Information Technology

Help Desk Support - Remote

August 2020 - August 2020

CME Offshore sal

Beirut, Lebanon

August 2020 - August 2020

• Worked closely with American customers to support & install new products.
• Picked up calls from vendors to install & configure new products in one of the biggest supermarkets in the US.
• Examined & provided solutions remotely in a timely manner.
• Consistently praised for effective communication when acting as a liaison between technical and non-technical users.

Company industry:
IT Services
Job role:
Information Technology

Senior IT Support Engineer

February 2019 - December 2019

CONSOLIDATED CONTRACTORS COMPANY

Kazakhstan

February 2019 - December 2019

Provisioned though Infrastructure as code from git to define VMware/Azure infrastructure using
Terraform.
* Applied antivirus patches, software deployments, and Windows updates for 600+ computers using
Ansible playbooks.
* Direct backup/restore using Symantec Backup Exec 20.4. (on premise).
* Delivered advanced end-user support for escalated issues and inquiries.
* Used agile methodology (Kanban board) with the team to manage tasks using manageengine
ServiceDesk.

Company industry:
Construction & Building
Job role:
Information Technology

IT SUPPORT ENGINEER

January 2014 - January 2019

CONSOLIDATED CONTRACTORS COMPANY

Greece

January 2014 - January 2019

Oversaw troubleshooting, installations, and tuning SCCM 2012 infrastructure for 7k+ computers.
* Coordinated installation and maintenance of all systems within a client’s digital environment.
* Built, configured, and troubleshot server and desktop hardware.
* Ensured accurate data storage, full availability, and backup integrity.
* Implemented anti-spam and virus protection for company emails.
CONSOLIDATED CONTRACTORS COMPANY

Company industry:
Construction & Building
Job role:
Information Technology

IT SUPPORT ENGINEER

January 2011 - January 2014

Consolidated Contractors Group

Abu Dhabi, United Arab Emirates

January 2011 - January 2014

Engaged with end users to determine software/hardware needs and provide timely support.
* Supervised and directed other IT staff, including technicians.
* Collaborated with other departments, organizations, and IT staff to drive project completion.
* Created user accounts on company servers; executed necessary backups to ensure that company
systems were secure and updated.

Company industry:
Civil Engineering
Job role:
Information Technology

Education

Lebanese International University

August 2010

August 2010

Bachelor's degree, INFORMATION TECHNOLOGY

Lebanon

GPA (point): 2.8 out of 4

GPA (point): 2.8 out of 4

Skills

Windows Server 2008
Expert
Windows Server 2008
Expert
CCNA
Expert
CCNA
Expert
Microsoft programs
Expert
Microsoft programs
Expert
Network Systems
Expert
Network Systems
Expert
Windows Server 2003
Expert
Windows Server 2003
Expert
BACKUP
Expert
BACKUP
Expert
COMPUTER HARDWARE
Expert
COMPUTER HARDWARE
Expert
AGILE
Intermediate
AGILE
Intermediate
ANTI VIRUS
Intermediate
ANTI VIRUS
Intermediate
COPIA DE SEGURIDAD
Intermediate
COPIA DE SEGURIDAD
Intermediate
MICROSOFT WINDOWS
Intermediate
MICROSOFT WINDOWS
Intermediate
SYMANTEC PACKAGES
Intermediate
SYMANTEC PACKAGES
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate
ACTIVE DIRECTORY
Beginner
ACTIVE DIRECTORY
Beginner
ADMINISTRACIóN DE BENEFICIOS
Beginner
ADMINISTRACIóN DE BENEFICIOS
Beginner
Windows Server 2008
Expert
Windows Server 2008
Expert
CCNA
Expert
CCNA
Expert
Microsoft programs
Expert
Microsoft programs
Expert
Network Systems
Expert
Network Systems
Expert
Windows Server 2003
Expert
Windows Server 2003
Expert

Languages

Arabic
Expert
English
Expert

Training and Certifications

Certifications
MCSE: Communication
Jun 2013
Administering & Deploying System Center 2012 Configuration Manager
May 2015

Hobbies

  • photography
  • photography, swimming, fishing