Total Years of Experience: 12 Years, 7 Months
September 2020
To Present
Technical Support Specialist
at Teleperformance - Greece
Location :
Greece
August 2020
To August 2020
Help Desk Support - Remote
at CME Offshore sal
Location :
Lebanon - Beirut
• Worked closely with American customers to support & install new products.
• Picked up calls from vendors to install & configure new products in one of the biggest supermarkets in the US.
• Examined & provided solutions remotely in a timely manner.
• Consistently praised for effective communication when acting as a liaison between technical and non-technical users.
• Picked up calls from vendors to install & configure new products in one of the biggest supermarkets in the US.
• Examined & provided solutions remotely in a timely manner.
• Consistently praised for effective communication when acting as a liaison between technical and non-technical users.
February 2019
To December 2019
Senior IT Support Engineer
at CONSOLIDATED CONTRACTORS COMPANY
Location :
Kazakhstan
Provisioned though Infrastructure as code from git to define VMware/Azure infrastructure using
Terraform.
* Applied antivirus patches, software deployments, and Windows updates for 600+ computers using
Ansible playbooks.
* Direct backup/restore using Symantec Backup Exec 20.4. (on premise).
* Delivered advanced end-user support for escalated issues and inquiries.
* Used agile methodology (Kanban board) with the team to manage tasks using manageengine
ServiceDesk.
Terraform.
* Applied antivirus patches, software deployments, and Windows updates for 600+ computers using
Ansible playbooks.
* Direct backup/restore using Symantec Backup Exec 20.4. (on premise).
* Delivered advanced end-user support for escalated issues and inquiries.
* Used agile methodology (Kanban board) with the team to manage tasks using manageengine
ServiceDesk.
January 2014
To January 2019
IT SUPPORT ENGINEER
at CONSOLIDATED CONTRACTORS COMPANY
Location :
Greece
Oversaw troubleshooting, installations, and tuning SCCM 2012 infrastructure for 7k+ computers.
* Coordinated installation and maintenance of all systems within a client’s digital environment.
* Built, configured, and troubleshot server and desktop hardware.
* Ensured accurate data storage, full availability, and backup integrity.
* Implemented anti-spam and virus protection for company emails.
CONSOLIDATED CONTRACTORS COMPANY
* Coordinated installation and maintenance of all systems within a client’s digital environment.
* Built, configured, and troubleshot server and desktop hardware.
* Ensured accurate data storage, full availability, and backup integrity.
* Implemented anti-spam and virus protection for company emails.
CONSOLIDATED CONTRACTORS COMPANY
January 2011
To January 2014
IT SUPPORT ENGINEER
at Consolidated Contractors Group
Location :
United Arab Emirates - Abu Dhabi
Engaged with end users to determine software/hardware needs and provide timely support.
* Supervised and directed other IT staff, including technicians.
* Collaborated with other departments, organizations, and IT staff to drive project completion.
* Created user accounts on company servers; executed necessary backups to ensure that company
systems were secure and updated.
* Supervised and directed other IT staff, including technicians.
* Collaborated with other departments, organizations, and IT staff to drive project completion.
* Created user accounts on company servers; executed necessary backups to ensure that company
systems were secure and updated.
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