Ali Mandour, Human Resources Generalist (HR Generalist)

Ali Mandour

Human Resources Generalist (HR Generalist)

Atlas Egypt

Location
Egypt - Cairo
Education
Bachelor's degree, Law
Experience
7 years, 0 Months

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Work Experience

Total years of experience :7 years, 0 Months

Human Resources Generalist (HR Generalist) at Atlas Egypt
  • Egypt - Cairo
  • August 2018 to June 2019

• Implement and administer employee policies .
• Handle all Administration Activities and serving all employees in the company .
• Prepare termination and severance letters .
• Handle The Employee Attendance .
• Handle The Employee medical insurance .
• Maintain employee files and records in electronic and paper form .
• Conducting employee on-boarding and help plan training & development .
• Identify ways to improve policies and procedures and updating the org chart .
• Provide support to employees in various HR related topics such as leaves, compensation etc. and resolve issues and problems .
• Handle the full recruitment cycle to ensure the selection of the most qualified candidates .
• Provide high-quality advice and service to management on daily employee relations and performance management issues .

HR& Administration Specialist at Lazurde
  • Egypt - Cairo
  • April 2018 to July 2018

• Prepare termination and severance letters .
• Handle all Administration Activities and serving all employees in the company .
• Handle The Employee Attendance .
• Handle The Employee medical insurance .
• Maintain employee filing system and records in electronic and paper form .
• Provide support to employees in various HR related topics such as leaves, compensation etc. and resolve issues and problems .
• Conducting employee on-boarding and help plan training & development .

HR& Administration Specialist at Hayat Kimya Egypt
  • Egypt - Cairo
  • April 2017 to March 2018

• Handle all Administration Activities and serving all employees in the company .
• Maintain employee filing system and records in electronic and paper form .
• Maintain ongoing relationships with employment agencies to ensure the selection of the most qualified candidates .
• Handle The Employee Attendance .
• Handle The Employee medical insurance .
• Prepare termination and severance letters .
• Prepare Contracts and Job Offers .

HR Site Coordinator& Administrator at Ridgewood Energy
  • Egypt - Sharm el Sheikh
  • January 2016 to March 2017

• Handle all Administration Activities and serving all employees in the Site .
• Maintain employee files and records in electronic and paper form .
• Handle The Employee Attendance .
• Handle The Employee medical insurance .
• Responsible for recruiting and filling job in any position in the site .
• Provide support to employees in various HR related topics such as leaves, compensation etc. and resolve issues and problems .

Call Center Agent at Bank Audi
  • Egypt - Cairo
  • June 2014 to January 2016

•Answers inquiries by clarifying desired information, researching, locating, and providing information.
•Resolves problems by clarifying issues, researching and exploring answers and alternative solutions.
•Maintains call center database by entering information.
•Follow up with the clients.
•Handling calls from new and existing customers regarding a variety of requests.

Customer Experience Expert at VFS Tasheel International
  • Egypt - Cairo
  • July 2012 to June 2014

•Provide administrative support to the Visa Office.
•Effectively manage own and team’s caseloads under time pressures and within resource constraints.
•Deal with a range of clients and stakeholders and respond to inquiries
•Provide accurate, timely and appropriate advice.

Education

Bachelor's degree, Law
  • at Facullty of law - Caiiro Uniiversiity
  • December 2012

Specialties & Skills

Employee Relations
Office Administration
Customer Relations
Deal Maker
Company Administration
ADMINISTRATIVE SUPPORT
HUMAN RESOURCES
MICROSOFT MAIL
CALL CENTER
MICROSOFT OFFICE
DATABASE ADMINISTRATION
CUSTOMER RELATIONS

Languages

Arabic
Expert
English
Expert

Training and Certifications

Diploma in Customer Service (Certificate)
Date Attended:
October 2015
HRD Certification (Certificate)
Date Attended:
April 2016
HR Certificate (Certificate)
Date Attended:
November 2015