Acting Head of Social Services and Patient Relations Department
King Faisal Specialist Hospital & Research Centre
Total years of experience :29 years, 6 Months
The Organization provides the highest level of specialized healthcare in an integrated educational and research setting.
Joined as Social Worker and charted a phenomenal growth chart to merit promotion as Supervisor, Social Work Department.
Designation Chronology:
• Mar 2004 - Present: Supervisor, Social Work Department and Charity Treatment Program
• Sept 2000 - Feb 2004: Acting Head of Social Services and Patient Relations Department
• May 2000 - Aug 2000: Social Worker
Highlights:
• Played a significant role in long-term planning, including an initiative geared toward operational excellence.
Key Responsibilities:
• Providing strategic leadership, vision and direction for the social services Department. Planning and implementing systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.
• Directing and implementing a robust framework for commissioning and delivery in social care, ensuring the development of standards for social care services and the workforce are in place to deliver services.
• Establishing and implementing internal policies and procedures, ensuring an integrated approach to policy and standards development.
• Managing, marshaling and augmenting human and infrastructural resources for optimal deliverable efficacy by motivating and interacting with them.
• Guiding and managing the overall provision of Human Resource services: recruitment, selection, placement, manpower planning and staffing in accordance with the Hospital policies and procedures.
• Identifying training needs, developing annual training calendar and chalking out comprehensive training/ development programs, aiming at building capability among the employees.
• Handling selection process through various conventional and innovative methods, interviewing candidates to determine potential fit for vacancies. Managing all facets of selection process to include referencing, background checks and compensation recommendations.
• Preparing and reviewing operational/account reports of Social Services department to ensure accuracy and efficiency including monthly reconciliation report.
• Managing employee performance evaluation programs. Providing effective management to encourage cooperation and teamwork, maintaining staff morale at a high level with a sense of allegiance to the Organization.
Highlights:
• Served as Acting Head of the Department in the absence of Head of Department.
• As Acting Head, supervised the operational activities and programs, ensured they met the needs of the patient, the patient care team, other concerns parties, and hospital services.
• Demonstrated expertise in consensus building, community development, staff leadership and the development of synergistic groups to focus on community needs.
Key Responsibilities:
• Provided clear direction for social work and social care, implemented a coherent, integrated approach in safeguarding the vulnerable, improving the wellbeing and assisted patients and families with psychosocial problem.
• Supported a culture of collaboration and joint working at every level of the system and seeking to ensure a strong voice for all adults, children and families and carers using health and social services.
• Helped people with difficulty coping to find mechanisms and skills which can better their lives and experiences.
• Assisted in securing resources for social care, family and health care provision, strove to accomplish organization’s mission to introduce programs that support educational and health activities.
• Coordinated activities by scheduling work assignments, set priorities and directed the work of subordinate employees.
Other Professional Experiences:
• 2006 - 2013: Assistant Professor at the Arab Open University (Part time)
Courses: Issues and problems of development in the Arab World
- Skills of self-learning
- Arabic and English
• Nov 1993 - Nov 1994: Administrative Affairs, Students’ Affairs Deanery of the King Abdul-Aziz University (hourly wage system basis)
• Nov 1991 - Nov 1993: Personnel Department and in the Office of the Secretary of Personnel Manager of the King Abdul-Aziz University (hourly wage system basis)
Other Trainings and Certifications: • Human Resources Management, Executive Mini MBA • Leadership and Human Development, American Medal for Management • Strategic Planning for Organizational Success, Learning Tree International, 2012 • American Board for Managers, CBA & Euroconsoltant Association for Education and Training, 2012 • Specialist in Human Resources,CBA & Euroconsoltant Association for Education and Training, 2012 • Chang Management Course, Professionals for Human Resources Development Co., 2013