HR & Admin Manager
SMSA Express Bahrain
Total years of experience :9 years, 9 Months
Developed and implemented HR policies and procedures, ensuring compliance with local labor laws
and regulations.
Managed the end‑to‑end recruitment process, including sourcing, screening, interviewing, and
onboarding new employees.
Conducted performance evaluations and provided feedback to employees, identifying areas of
improvement and implementing training and development programs.
Oversaw employee relations, resolving conflicts and promoting a positive work environment.
Administered employee benefits programs, including health insurance, retirement plans, and leave
policies.
Managed payroll processing, ensuring accurate and timely payment to employees.
Coordinated and facilitated training sessions and workshops on various topics, such as leadership
development, diversity and inclusion, and conflict resolution.
Handled employee disciplinary actions and terminations, ensuring compliance with legal requirements
and company policies.
Maintained employee records and HR databases, ensuring confidentiality and data accuracy.
Prepared and analyzed HR metrics and reports, providing insights and recommendations to senior
management.
Implemented ISO standards and quality management systems within the HR and Admin department.
Ensured compliance with ISO requirements and conducted internal audits to maintain ISO certification.
. Created business plans, arranged financing, reviewed sales, developed marketing strategies, oversaw
daily activities, and identified business opportunities.
· Responsible for Human Resource Management inclusive to recruitment day to day operations, training,
conflict resolution and skills development.
· Stakeholder management inclusive to customers, suppliers and government agencies.
· Overseeing the planning and implementation of merchandising strategies.
· Identifying trends and monitoring supply demand, responsible for ordering stock and stock control.
. Planned and scheduled timely fleet inspections, equipment testing, and regular warehouse maintenance.
· Managed all functions of the warehouse and logistics processes (receiving, shipping, deliveries) data
collection and analysis for key performance indicators/measurable objectives.
· Supervising site surveying activities.
· Facilitate all corrective actions for processes or creating incidents or with general underperformance.
· Assist in physical inventory process and manage the cycle counting process and reconcile all warehouse
errors.
· Establishing drop‑off points and geofencing to maximize efficiency.
Major Achievement:
Lead the initiative (Talabat GO) which pivoted the operational reach for the delivery platform by hiring
Talabat drivers leading to the below results:
. Cost efficiencies by a 50% reduction in delivery time.
. Increase in revenue range by 20%.
. Increase in service Satisfaction evident
by a prolific growth in number of platform subscribers (inclusive
to vendors and customers).
Day to day responsibilities:‑
· Operational supervision of the logistic department with a capacity of 120 employees.
· Managed the training and payroll needs of the team.
· Customer complaint management.
· Produce interim reports on logistic performance (monthly, weekly, daily).
. Conducting market research for potential leads in the public sector.
· Communicating and contacting potential corporate clients.
· Experienced the workflow of an internationally recognized corporate culture.
· Preparing reports on market findings for the aim of better sale prospects.
Create new hire folders and orientation paperwork.
Create and organize existing and new employee files.
Data entry activities.
Post and update online job openings and answer email queries.
Screen candidates based on the job description & judgment.
Learn about HR’s departments, (Payroll & Benefits, Employee relations & recruitment, Training)
Open accounts for customers (individual & companies).
Use Global banking system.
Use Phoenix banking system.
Handle transactions and answer customer queries.
Decipher customer needs and offer the best solution based on proper company policies.
Effectively communicate ideas, suggestions and answers.
Refer customers to people who specialize with the type of problem or query they present.
Offer upgrades and new banking services or products.
• Greeted customers and determined their needs and wants.
• Discussed type, quality and number of merchandise required for purchase
• Recommended merchandise based on individual requirements.
• Advised customers on utilization and care of merchandise.
• Provided advice to clients regarding particular products or services.
• Explained the use and advantage of merchandise to customers.
• Answered customers’ queries and concerns.
• Showed the live working of merchandise.
• Quoted prices and discounts as well as credit terms, trade-in allowances, warranties and delivery dates
• Prepared sales contracts and accepted payment through cash, cheque and credit card.
• Assisted in display of merchandise.
• Maintained sales records for inventory control.