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Ali Mrad, IT Field Support Analyst

Ali Mrad

IT Field Support Analyst·Somitomo Electric Bordnetze

Tunisia

High school or equivalent, Architecture And Information Technology

Work experience

Total years of experience: 6 years, 8 months

IT Field Support Analyst

November 2022 - Present

Somitomo Electric Bordnetze

Tunis, Tunisia •Remote

November 2022 - Present

Inmy ole
ss Field Support with German at SE BORDNETZE EL FELUA, | was responsible for
providing access to users using various tools such as Actve Directory and Azure. | iso handied
roubleshooting, ticks! management, and coordination with intemal sams o ensure ually
deliverables.
Company industry:
Automotive Manufacture

IT Support with German & English

January 2020 - January 2022

DXC Technology

Tunis, Tunisia •Hybrid

January 2020 - January 2022

In my ole
as an IT Support with German & Englsh
at DXC Technology in Ariana, Tunesien, |
provided exceptional support o external users of Renal, Nissan, and Convatec projects. Uizing
fools such
as Citi, ServiceNow, and LM rete, | resolved technical issues promaly
to ensure
seamless operations. Collaborating wih cross-functional teams | delivered eficient IT solutions
and suppor services, conirbuting fo he success of he pro
Company industry:
IT Services

Customer Service

January 2019 - December 2019

Teleperformance

Athens, Greece

January 2019 - December 2019

my ole as an Customer Serv iene, Greece, | provided
uch a Sharepoint, Custo
Company industry:
Call Centers & Customer Care Outsourcing

Education

Horizon tunisia

January 2016

January 2016

High school or equivalent, Architecture And Information Technology

Tunisia

Skills

ANALYTICS
Intermediate
ANALYTICS
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
COMPUTER PROGRAMMING
Intermediate
COMPUTER PROGRAMMING
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
SYSTEM ADMINISTRATION
Intermediate
SYSTEM ADMINISTRATION
Intermediate

Languages

German
Beginner
Arabic
Beginner
English
Beginner
French
Beginner

Training and Certifications

Certifications
Superior in Computer Science
German Language
German Language
'German language Course C1
1BM IT Support Professionnel Certiicate

Hobbies

  • Nature
  • Movies/Series
  • Travel