customer service and sales expert
Nestlé Waters - Qatar
Total years of experience :8 years, 4 Months
• Resolve website payment issues and assist customers with online payments through the application/website portal.
• Follow up on new customer leads, create new accounts, and manage their delivery schedules.
• Maintain excellent communication with existing customers to ensure satisfaction with services and uphold high performance standards.
• Manage new customer reports, perform calculations, and update progress follow-ups
• Consistently achieved monthly high-touch (HT) targets by delivering exceptional customer service 02:30 ( 100+ calls per day )
• Met and exceeded Key Performance Indicators (KPIs) by efficiently addressing customer inquiries, resolving issues, and promoting financial products.
• Demonstrated strong communication skills to ensure customer satisfaction and build rapport.
Maintained a high level of professionalism and efficiency in a fast-paced call center environment.
• Collaborated with cross-functional teams to streamline processes and enhance overall customer experience via CRM and Email .
• Adhered to company policies and procedures, ensuring compliance with banking regulations.
Tracked and documented customer interactions using the bank's CRM system
• Results-oriented Collections Agent with a proven track record of meeting and exceeding monthly targets.
• Proficient in skip tracing, utilizing effective communication skills through emails and in-person field visits to recover outstanding debts.
• Adept at handling challenging situations with a focus on maintaining positive customer relations.
•Strong commitment to compliance with industry regulations and ethical collection practices.
• As a Loans Sales Professional, I successfully marketed and sold various loan products to potential clients .
• Utilized strong communication and interpersonal skills to understand clients' financial needs and recommend appropriate loan solutions.
• Proven track record of meeting and exceeding sales targets, collaborating with cross-functional teams, and maintaining up-to-date knowledge of lending products and industry regulations.
• Implemented effective sales strategies, conducted thorough financial assessments, and provided exceptional customer service to ensure client satisfaction.
The exploration of literature and civilization in English-speaking countries has been a transformative journey, marked by significant personal and academic achievements Language Proficiency: One of the foremost achievements is the honing of language proficiency. The immersion in the rich tapestry of English literature has not only elevated my command of the language but has also deepened my appreciation for linguistic nuances and literary expressions. Cultural Understanding: The study has transcended beyond words on a page, providing a profound insight into the cultural landscapes of English-speaking nations. This cultural understanding extends beyond customs and traditions, delving into the historical and societal contexts that shape these vibrant societies. Critical Thinking and Analysis: Engaging with a myriad of literary works has cultivated a heightened sense of critical thinking. Through analysis of themes, character dynamics, and narrative structures, I have developed a discerning lens that goes beyond the surface to uncover layers of meaning and intention. Interdisciplinary Knowledge: This academic journey has seamlessly woven together various disciplines. Literature has become a gateway to history, sociology, and politics, creating a holistic understanding of the interconnectedness of these realms. The interdisciplinary approach has enriched my academic pursuits and broadened my intellectual horizons. Communication Skills: The ability to articulate thoughts effectively, both in writing and speech, stands out as a notable achievement. The constant engagement with diverse literary forms has sharpened my communication skills, allowing for eloquent expression and a nuanced conveyance of ideas. Global Perspective: Studying the literature and civilization of English-speaking countries has shattered geographical boundaries. The global perspective gained through this exploration has fostered an inclusive worldview, emphasizing the interconnectedness of human experiences irrespective of borders. In conclusion, the study of English-speaking countries' literature and civilization has been a transformative odyssey. The achievements gained encompass linguistic mastery, cultural depth, critical thinking prowess, and a global outlook. This journey has not merely been an academic pursuit; it has been an exploration of the human experience through the lens of literature and civilization, leaving an indelible mark on my personal and academic identity.