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ALI Osman, Senior Business Developer

ALI Osman

Senior Business Developer·Saleh Hamad Alabdullatif

Saudi Arabia

Bachelor's degree, computer Engineering

Work experience

Total years of experience: 16 years, 4 months

Senior Business Developer

December 2015 - Present

Saleh Hamad Alabdullatif

Jeddah, Saudi Arabia

December 2015 - Present

December 2015 - Present
Investment Consultant.
Served as a professional representative of the CEO to executive clients, investors, and board
Members.
Handled and distributed all incoming and outgoing mail.
Scheduled Board of Directors meetings.
Responsible Of Dubai Companies and Business
Communicating with Emaar, Dubai Properties, Azizi and all real estate developers

Company industry:
Retail & Wholesale
Job role:
Administration

Key Account Manager

November 2014 - November 2015

MTN sudan

Khartoum, Sudan

November 2014 - November 2015

responsible of Corporate accounts in MTN Sudan

Company industry:
Sales Outsourcing
Job role:
Sales

Service Center Agent Airport Office

January 2013 - November 2014

MTN

Khartoum, Sudan

January 2013 - November 2014

Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

CONTACT CENTER AGENT

June 2010 - March 2011

MTN

Khartoum, Sudan

June 2010 - March 2011

ANSWERING INCOMING CALLS AND FULL EXPLAINING OF COMPANY OFFERS, TELEMARKETING, SPECIALIST FOR UN CUSTOMERS

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

software designer

May 2008 - April 2009

ichiko electronics

Japan

May 2008 - April 2009

desiging, troubleshooting applications

Company industry:
Software Development
Job role:
Information Technology

server administrator

July 2006 - July 2007

Nerman Medical Group

Khartoum, Sudan

July 2006 - July 2007

configuring, maintaining network infrastructure

Company industry:
Computer Hardware & High-Tech Manufacture
Job role:
Information Technology

Education

Gezira University

June 2006

June 2006

Bachelor's degree, computer Engineering

Sudan

GPA (point): 2.6 out of 4

GPA (point): 2.6 out of 4

Computer Engineering 1. Network 2.Softwre 3.Software Engineering
View attachment

Skills

B2C
Expert
B2C
Expert
MCSE
Expert
MCSE
Expert
B2B
Expert
B2B
Expert
Customer Service
Expert
Customer Service
Expert
Sales
Expert
Sales
Expert
MS Office
Expert
MS Office
Expert
communication skills
Expert
communication skills
Expert
leadership
Intermediate
leadership
Intermediate
Negotiation Skills
Expert
Negotiation Skills
Expert
presentations skills
Expert
presentations skills
Expert
problem solving
Expert
problem solving
Expert
negotiation
Expert
negotiation
Expert
minutes
Expert
minutes
Expert
operation
Expert
operation
Expert
office administration
Expert
office administration
Expert
B2C
Expert
B2C
Expert
MCSE
Expert
MCSE
Expert
B2B
Expert
B2B
Expert
Customer Service
Expert
Customer Service
Expert
Sales
Expert
Sales
Expert

Languages

English
Expert
Japanese
Beginner

Training and Certifications

Certifications
MCP
Jan 2007
MCSA
Jan 2007
MCSE
Mar 2007 - Dec 2038

Hobbies

  • Football - Soft Music