Project Manager
ALAMAL GROUP
Total years of experience :6 years, 3 Months
• Agreeing project objectives.
• Representing the client's interest.
• Providing independent advice on the management of projects.
• Organizing the various professional people working on a project.
• Risk assessment.
• Making sure that all the aims of the project are met.
• Making sure the quality standards are met.
• Using the latest it to keep track of people and progress.
• Recruiting specialists and sub-contractors.
• Monitoring sub-contractors to ensure guidelines are maintained.
• Accounting, costing and billing.
• Determines project responsibilities by identifying project phases and elements; assigning personnel to phases and elements; reviewing bids from contractors.
• Determines project specifications by studying product design, customer requirements, and performance standards; completing technical studies; preparing cost estimates.
• Confirms product performance by designing and conducting tests.
• Determines project schedule by studying project plan and specifications; calculating time requirements; sequencing project elements.
• Maintains project schedule by monitoring project progress; coordinating activities; resolving problems.
• Controls project plan by reviewing design, specifications, and plan and schedule changes; recommending actions.
• Develops project objectives by reviewing project proposals and plans; conferring with management.
• Controls project costs by approving expenditures; administering contractor contracts.
• Assist field personnel in providing remote and on-site customer support and services.
• Develop emergency service plan for customers.
• Recommend process improvements to achieve customer service and sales goals.
• Analyze issues and develop resolutions in a timely fashion.
• Plan and schedule customer support related training to field staffs.
• Coordinate onsite contractors for facility support as necessary.
• Supervise all product installations and the related repair and maintenance activities when required.
• Complete service orders and service reports in a timely manner.
• Monitor the issue resolution status and time closely.
• Act as the main point of contact for customers for any complaints, inquiries and issues.
• Update technical manual and reference guides with the recent product updates and developments.
• Develop training programs to assist support engineers to acquire necessary product expertise.
• Attend educational workshops and training to develop sufficient knowledge to conduct field support activities.
• Participate in industry events, conferences, meetings, etc to develop business networking and references.
2009: BSc of electrical engineering Al - Najah National University. Palestine grade %84.9
2005: General Secondary Education. Grade %90.6 Bidya secondary school for boys Palestine.