Business Development Manager
British Embassy Dubai
Total years of experience :21 years, 1 Months
• Assist and support UK companies seeking to develop export potential in the UAE in the Financial & Professional Services, Healthcare & Food and Drinks sectors.
• Support UK companies with a range of expert services tailored to their needs to maximise
their international success.
o General market information
o Business opportunities alerts
o Introductions to local companies
o Trade missions, Events and Seminars,
o Exhibition support
• Organise Ministerial visits to the UAE.
• Call handler during emergencies/crisis situations.
Maintaining the commercial registry by opening new files and weeding out old unwanted files.
Providing general assistance to the UK Trade & Investment team by dealing with enquiries and requests via telephone, fax and email from British companies based in UK or locally. Also providing basic assistance to the local companies in UAE.
Taking the lead on the Commercial database and maintaining records with information gained from Commercial team’s contacts, telephone research and from the press (i.e. OMIS, etc). Adding new company details and updating old records on the system.
Supporting Trade & Investment officers with administrative arrangements for trade mission receptions.
Maintenance of Commercial section office machinery and responsibility for ordering section stationery supplies.
Carrying out direct marketing, research & customer service for clients such as Microsoft,
FedEx, Sony and Grand Hyatt
Handling projects of two major clients - Microsoft and FedEx
• Scheduling everyday tasks for other employees.
• Answering queries regarding Evaluation CD Requests and additional licenses of
Microsoft products on the phone.
• Handling the CD-Requests put online for Microsoft Evaluation CD's and Service
Packs.
• Inventory control relating to Microsoft Evaluation and Service Pack CD's and making
monthly forecasts.
• Data manipulation, de-duping and cleaning.
• Mapping and Siebeling of Microsoft data.
• Supervising subordinate tele-researchers and telemarketers.
• Managing tele-promotions and after event call downs of Microsoft like GITEX 2005,
SQL Server 2005 Launch, Office 2003 Promotion, and Exchange 2003 Promotion.
• Data consolidation, analysis and rechecking of data.
• Extensive knowledge of Pivot Tables, Graphs, and V Lookup formulae.
• Preparing Reports and Charts after each project completion.
Data Entry on part time basis.
• Private tutor for secondary school classes for English and Mathematics
Earned MBA degree - Main focus on Marketing electives Earned High Distinction in 4 subjects and Distinction in 8 subjects
Earned an overall of 3.7 GPA
• Passed 12th CBSE level achieving 82.4%
• Passed 10th CBSE level with distinction