technical support engineer
Engineering services and design (ESD)
Total years of experience :4 years, 11 Months
responsible of company's information technology department. The assigned tasks include installing programs and deleting malware, a technical support technician, troubleshooting and solving errors, helping employees use and adjust electronic devices and computers, managing the company's network, and managing documents from their creation to archiving or destruction.
Achieved a 100% increase in work environment satisfaction scores by providing timely and effective technical support solutions.
Preparing final project reports, reviewing spelling errors and adding attachments to them, preparing and drafting official letters, preparing and issuing company experience and training certificates, e-mail management.
Achieved a 100% increase in work environment satisfaction scores by providing timely and effective technical support solutions. Reduced system downtime by 80% through proactive monitoring and maintenance, resulting in increased productivity and cost savings for the company.
service agent, our duties were to respond to
MTN clients and solve what they ask for in short time with high quality
Work experiences
Information Systems/ information management &
Bachelor of Science (Honor) in Information Management and Security
