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OSS Analyst في Salam

• المملكة العربية السعودية - الرياض
• أشغل هذه الوظيفة منذ مارس 2019

Fault and Performance Management

• Discovered and managed network devices on DX NetOps Spectrum and Performance Center
• Configured traps/events to generate alarms on DX NetOps Spectrum for network visibility
• Created and managed network utilization dashboards on DX NetOps Performance Center
• Supported in integrating DX NetOps Spectrum and BMC Remedy for automated NTT creation
• Monitored the infrastructure health status of DX NetOps Spectrum, OneClick, DX NetOps Performance Center
• Resolved issues observed during daily operations

ACS Device Management

• Integrated new device models for FTTH and 5G technology with Device Management
• Conducted User Acceptance Testing (UAT) for new devices
• Implemented system enhancements to improve operational efficiency
• Handled operational and speed test-related issues
• Provided support in discovering Network Customer Premises Equipment (CPEs) using TR069 Protocol
• Responsible for provisioning and verifying Internet and VOIP services through TR069
• Assisted in providing TL1 commands, TR069 parameters, and APIs for ACS troubleshooting functions
• Identified and highlighted issues related to the Discovery of CPEs such as missing VLANs, missing URL, and DHCP issues

Crisis Management Center

• Analyzed requirements and designed a comprehensive process for report delivery
• Implemented an end-to-end process for delivering network inventory, operational status, and statistics reports by integrating multiple applications
• Ensured data accuracy and consistency by inserting required details into a unified database and transforming data according to reporting schema
• Proactively handled operational issues, providing timely resolutions and contributing to the overall efficiency of the setup
• Enhancing the existing setup, improving functionality and performance

Data Analytics and Reporting

• Developed Visual Reports, Dashboards, and KPI scorecards using Power BI for Business Intelligence
• Prepared on-demand FTTH Reports
• Ensured data quality is maintained across different systems in OSS
• Analyzed existing data, highlighted Issues, and recommended solutions

BMC CMDB and ADDM

• Created and Managed CI and relationship in BMC CMDB
• Discovered Network Devices in BMC ADDM (Routers, Switches, Electromechanical devices, etc.)
• Synchronized data between ADDM and CMDB
• Reconciliation and Normalization
• Diagnosed and Troubleshooted discovery issues in ADDM
• Raised Change Management Requests to scheduled MDTs through BMC Change Management
• Supported to test UAT cases of Incident Management (CTT and NTT)