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Ali Tavanaei, Store Manager / Lacoste

Ali Tavanaei

Store Manager / Lacoste·Chalhoub Group

Kuwait

Higher diploma, Banking

Work experience

Total years of experience: 13 years, 2 months

Store Manager / Lacoste

January 2020 - Present

Chalhoub Group

Al Kuwait, Kuwait

January 2020 - Present

- Deliver excellent service to ensure high levels of customer satisfaction.
- Keep Motivating the team to meet their goals.
- Respond to customer complaints and concerns in a professional
manner.
- Staff training and development.
- Maintain the sales environment of the store.

- Analyze sales figures and come up with ideas accordingly.
- Delegating tasks to staff.
- Maintain inventory and stock management.
- Maintain outstanding store condition and visual merchandising.

Company industry:
Fashion & Apparel
Job role:
Management

Floor Supervisor

March 2014 - January 2020

Al Tayer group

Hawali, Kuwait

March 2014 - January 2020

- Handling 3 Departments (Footwear, Accessories, Handbag)
- Managing floor staff and Handling customer questions, complaints,
and issues.
- Weekly Brands report.
- Management floor walks.
- Staff Training and coaching.

- Maintain inventory.
- Organize and distribute staff schedule.
- Helping staff to improve their selling skills to achieve sales and
delight targets.
- Lead and motivate the team.
- Delegating tasks to staffs and ensuring each customer has an
excellent experience.
- Implement appropriate strategies to improve departments sales.

Company industry:
Sales Outsourcing
Job role:
Sales

Sales officer

May 2013 - March 2014

Gulf bank

Al Kuwait, Kuwait

May 2013 - March 2014

Sales officer

Company industry:
Banking
Job role:
Sales

Education

Faculty of Business Studies

January 2010

January 2010

Higher diploma, Banking

Kuwait

Banking

Languages

English

Expert

Arabic

Native Speaker

Persian

Native Speaker