Commercial Excellence Business Partner
Aramex International - KSA
Total years of experience :17 years, 11 Months
Responsible for overseeing and directing the platforms, tools, and processes that drive commercial force effectiveness and business intelligence across the country
Tasks:
Oversee all Commercial Excellence initiatives within the country, coordinating with the country leadership team to ensure support in key decision making
Ensure that platforms & systems provide the support & flexibility needed by the Commercial & Marketing stakeholders.
Drive key business insights through supporting the design of dashboards to track sales force effectiveness, program efficacy, and ensure the adoption of sales automation tools (salesforce.com)
Establish sales plans and provide analysis and controls through sales reporting, forecasting, and sales performance measures.
Examine and analyze reporting from across the country to analyze trends and identify potential improvements, best practices, and unseen opportunities / risks.
Establish and Manage Company Projects (design workflows, implement policies & procedures, Monitor & Audit project performance and day-to-day work, Manage the Financial aspects & Procurement, allocate resources and recruitment, analyze current situation and development opportunities).
Group opportunities: Tender management and pricing, Regional offers support, administration of regional accounts.
E-CRM activities: development of information center & electronic tools; Email campaigns and the SMS campaigns.
Reports & Analysis: Stations reports, Multinational customers reports (Annual/quarterly/monthly), data handling, Segmentation reports; stations production analysis, customers production analysis.
Development: creating customized solutions for customers that lead to establish new services and products, Implementation of new strategies and methodologies.
General Tasks: Internal projects Management, liaising between teams across the network, data handling, Privacy & Security concerns, marketing and customer service orientation.
Tasks: Operations & Planning: Manage the daily running of the center, handle escalated customer enquiries/complaints, analyze & review performance statistics & adjust the center operations accordingly.
Reporting: forecast and analyze data against targets, Identify operational improvement & development and the needed action plan.
Performance: review the team performance and identify staff training needed, and planning the training sessions, monitor actions to reduce errors and improve quality.
People: coaching motivate & retain staff, build the capacity of the center, Organize staff and working shifts patterns
Providers & Customers Accounts management,
Responsible for all Communication with Providers, Product Purchases, Orders placement and follow up, Arrange for all imported and exported shipment, Planning and forecasting, establish the internal knowledge of the new products, prepare and estimate the activity & the performance reports.
Customers Accounts management,
Prepare Customers Quotation; respond to customers inquiries, preparing sales reports, arrange customer's shipments; follow up payment collection of customers
Java Application Programming
using Java SDK & J2EE
Web design & development, computer maintenance and basic networking
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