Technical Support Engineer
AUB
مجموع سنوات الخبرة :5 years, 5 أشهر
• Field Support and Remote Support.
• Installing and configuring computer hardware, software, systems, printers, networks and scanners.
• Report to the IT Manager on a daily basis or on high severity cases, and be ready to do the requested tasks or scheduled jobs.
• Familiarity with disk imaging tools.
• Providing technical support across the University and repairing equipment and replacing parts.
• Responding in a timely manner to service issues and requests (Team-Dynamix Ticketing System)
• Applying security patches and updates as required.
• Making researches recurring problems to identify root causes and collaborates with the IT manager to prioritize develop, and implement solutions.
• Managing stocks of equipment, consumables and other supplies.
• Support hybrid Events and classes (Zoom Webinar, Webex Webinar )
• Installing and configuring computer hardware, software, systems, networks, printers and scanners.
• Monitoring and maintaining computer systems and networks .
• Report to the IT Manager on a daily basis or on high severity cases, and be ready to do the requested tasks or scheduled jobs.
• Planning and undertaking scheduled preventive maintenance.
• Responding in a timely manner to service issues and requests (Service-Now Ticketing System)
• Providing technical support across the company.
• Repairing equipment and replacing parts.
• Managing stocks of equipment, consumables and other supplies.
• Upgrading systems as required.
• Applying security patches and updates as required.
• Communicating and supervising the maintenance team to install and maintain the cabling infrastructure.
• Making researches recurring problems to identify root causes and collaborates with the IT Manager to prioritize develop, and implement solutions.
• Setting up accounts for new users .
• Giving access for users after taking necessary approvals.
• Responsible about data backup/recovery.
• Ensure the integrity and security of the company’s information asset, providing policies and methodologies to prevent purposeful or accidental loss or misuse and creating about 150 check list (monthly, quarterly, semiannual, annual ) related to security and company protocols and policies.
• Windows Servers Administrator (2008, 2012, 2016)
• Responsible about Key server, Finance server, Call server, Backup server, Food and Beverage server, Front Office Oracle PMS server, Interface server
•Analyzing call logs so you can spot common trends and underlying problem.
•Assume remote control over customers’ computers when necessary to resolve problem.
•Working with field engineers to visit customers/employees if the problem is more serious.
•Help customers troubleshoot issues and provide actionable tips to resolve the problem.