Ali Zaid

• Supervised daily workshop operations to ensure smooth workflow and timely service delivery.
• Coordinated between service advisors and technicians to align job orders and priorities.
• Monitored repair progress and ensured compliance with safety and quality standards.
• Managed resource allocation and optimized technician productivity.
• Implemented safety protocols and conducted hazard assessments within the workshop.
• Tracked and analyzed service KPIs to improve operational efficiency.
• Supported team development through training and performance feedback.
• Handled escalated customer issues and ensured resolution aligned with company standards.
• Contributed to process improvement initiatives and change management efforts.

• Handled customer inquiries and complaints with professionalism, ensuring high satisfaction.
• Recommended services and repairs, applying upselling techniques to boost revenue.
• Scheduled and managed service appointments to optimize workshop efficiency.
• Applied time management and organizational skills to handle high-volume operations.
• Participated in trainings on customer service, safety, and supervisory development.
• Supported process improvements and contributed to team collaboration and performance.