Ali Zubayd

 Delivery of Pre-sales support across the Trend product lines
 Designing solution and high level architecture
 Assistance with filling out RFXs.
 Providing consultative product and solution expertise
 Delivery of TOIs and trainings as required
 Assistance with Proof of Concepts (POC) as required.
 Installing and configuring Trend Micro solutions.
 Identifying system integration requirements and working with in-house professional services and / or outside system integrator partners to deliver integration solutions.
 Working with company support personnel to ensure ongoing quality support
 Collaborating with the product application development team to identify and realize technical improvements to the product.
 Contribution to departmental best practices, strategies, methodologies and documentation, for increased efficiencies.
 Managing and supervising Associate Systems Engineers.

Technical Account Manager:
§ Serve as first contact for technical support issues of Platinum Plus accounts.
§ Lead escalation response.
§ Drive elimination of any customer or internal bottlenecks impeding problem
resolution.
§ Develop ongoing relationship with customer and become their advocate.
§ Provide proactive guidance and encourage adoption and assist in deployment
of new product releases.
§ Manage the status and internal and customer communications of service
requests, product requests, defects, customer project plans, etc.
§ Collaborate with support management to orchestrate support response
beyond the DSEs direct capability.
§ Conduct regular reviews (at least quarterly) of service delivery quality,
industry threat assessments and solicit feedback on service delivery and
product capabilities and quality.
§ Manage the logistical aspects of any events, on-sites, or remotely attended
customer facing events in order to fulfill Platinum Plus agreement
obligations.
§ Travel to customer sites to expedite problem resolution, provide FireEye
visibility, and facilitate communication & project management initiatives.
§ Work with the field to develop sales activities.
§ Interface with FireEye’s Product Managers on behalf of assigned accounts.

Handling Security Operation Center (SOC) daily tasks that include:
 Security Monitoring and Cyber Security Operations
 Incident Response and Handling
 Security Analysis
 Vulnerability Assessment
 Threat Intelligence
 Project Management and POCs
 Creating/reviewing policies, processes, standards, and procedure related to SOC operations
 Infrastructure Compromise Assessment
 Audit related functions
 Compliance

 Lead fixed telecom network security projects in their design phase.
 Lead mobile network security projects in their design phase.
 Meet the design deadlines and timeframe.
 Provide telecom security consultations to other departments
 Coordinate support provided to/by other departments.
 Upgrade of Session Border Controller (SBC) of fixed telecom network
 Upgrading Firewall interfaces of mobile network (40GB to 100GB)
 Audit and Redesign of DHCP solution supporting 300K DSL customers
 Interface with major customers to meet their security needs
 Managed the security components of IMS project
 Handle all communications with vendors at a PM level.

Leading all efforts to establish a complete Security Program for the organization including:
 IT Governance/Creation & review of policies and procedures
 Physical security controls
 Upgrade to Next Generation Firewalls
 Firewall Administration
 Windows Systems Security/Hardening
 Endpoint Ant-virus solution Administration
 Administration of TPAM solution
 Installation and Administration of Vulnerability Scanner
 Vulnerabilities discovery and remediation
 Compliance with regulations
 IT Security Project Management (Planning, RFPs Preparation, Implementation, and Operation)

Relocated and redesigned computer labs and IT infrastructure in 4 schools.

Mentored Algebra to college students for a full semester.