Shop Manager
Azadea Group
Total years of experience :23 years, 7 Months
Solve critical store operational problems including customers’ complaints, in order to ensure operational effectiveness and to increase customers’ satisfaction
Assist in recruiting and selecting shop staff by verifying job-fit and team-fit of candidates
Manage annual allocated budget by monitoring expenditure up to set limits, optimizing and reducing costs where possible and reporting variances versus budget
Ensure the stock is effectively measured and controlled and manage order placement activities to maximize sales and meet stock performance objectives
Monitor the shop hourly revenue and prepare staff schedule accordingly in order to ensure that the Shop manpower is effectively matched to operational requirements in a cost effective manner
Prepare management information reports and analysis on store performance in order to allow informed decision making
Ensure the effective communication of sales plans and targets to the Shop team, managing performance, developing and motivating employees, in order to ensure the highest levels of performance and the achievement, or exceeding, of sales targets
Manage Shop events and marketing events by ensuring proper coordination with suppliers, media, and other concerned parties
Perform other shop related activities such as overseeing the shop merchandising, verifying the cleanliness, display and maintenance of the Shop window
Ensure effective running of the Shop operations in order to ensure the highest standards of customer service are achieved and maintained
Solve critical store operational problems including customers’ complaints, in order to ensure operational effectiveness and to increase customers’ satisfaction
Assist in recruiting and selecting shop staff by verifying job-fit and team-fit of candidates
Ensure the stock is effectively measured and controlled and manage order placement activities to maximize sales and meet stock performance objectives
Monitor the shop hourly revenue and prepare staff schedule accordingly in order to ensure that the Shop/Department manpower is effectively matched to operational requirements in a cost effective manner
Prepare management information reports on store performance in order to allow informed decision making
Communicate sales plans and targets to the team, monitor performance on an ongoing basis, and suggest corrective actions to hierarchy when needed
Assign routine and non-routine tasks and assist in the schedule preparations for the Sales Associates, Cashiers and Coordinators and ensure that activities are carried out in the most efficient manner
Greet customers and ensure that they are served by shop staff in a timely manner and in compliance with quality and customer service standards
Report occurring operational issues and handle customer complaints in in a timely manner
Handle the maintenance of inventories and placement of product orders to ensure effective stock management and availability of products
Motivate team members and provide them with the necessary support in terms of training and development in order to optimize sales results
Supervise the Opening process of the shop in order to ensure that all set procedures regarding petty cash, reporting, systems, etc. are respected
Assist in the overall management of the Human Resources department in developing and administering the company comprehensive human resources programs, and overseas the internal operations of the department
Develop, implement and evaluate human resources goals, policies and procedures
Perform studies, prepare and supervise reports on various HR topics such as attendance reports, departments performance reports, departments expenses/assets reports
Prepare and monitor the department budget and fiscal matters
Plan and develop new programs in coordination with department heads to meet with company objectives
Work closely with the Operations Director and Marketing Department to identify business needs and work on facilitating all requirements
Authorized by the company for dealing with the contracted network carrier companies, performing all transactions on company account (300 lines) including voice/data/points redemption/upgrades…etc.
Administer all office management related aspects (layout, discipline, image, …etc.)
Responsible for the employees’ rewarding program and all related policies, documentations and processes
Assist in developing and creating business policies, procedure that enhance work flow and serves company goals and objectives and ensure the implementation of company policies and objectives
Developing and implementing internal communication mechanisms through newsletters, e-mails, team building sessions
Liaises between company departments, employees and management, regulate and enhance upward and downward communication
Ensures that superiors and all staff are well informed with business updates and industry ups and downs
Draft and review publications related to company information, market position, achievements, etc..
Plan and execute company events, teambuilding activities, employment fairs, …etc. in-town and out of town working closely with reputable venues and hotels as well as travel agencies to coordinate all related logistics necessary for the events/workshops/seminars and business meetings
Plan and coordinate with advertising agencies, design houses and media all related activities and/or art work necessary for company campaigns, news and/or articles
Set training criteria and development plan for departments and executives
Set and monitor annual training budget per department and generate related semiannual reports
Set and coordinate with departments heads the recruitment criteria and ensure implementing proper hiring
Assisting in designing and implementing marketing reports and surveys
Assist the Head of Marketing in setting the marketing team target plan, communicate the plan to the marketing team and follow up on its implementation
Prepare clients’ mandates and offers
Prepare clients’ Business Information Reports (BIRs) to help taking Credit decisions
Researching and gathering information related to cases to ensure accuracy of information submitted by clients to be added to the clients’ credit package
Prepare correspondences related to clients’ cases, service providers and partners
Maintain a solid filing system for clients’ cases and packages
Prepare and format marketing presentations and participate in issuing company newsletters
Provide a full range of administrative support to the L&CO Director
Duties include word processing of letters, memos, articles and travel arrangements (locally and abroad)
Organize department and regional events (in town)
Manage all aspects of the office.
Prepare extensive correspondence and written communication,
Participate in and coordinate a wide range of projects involving writing and editing critical memos. Organizing incoming and outgoing mail
Manage the office filing system
Provide administrative support to department managers
Record and Format meetings minutes
Handle travel arrangements for the Director and the team (In/Out band)
Schedule appointments and handle meeting arrangements (in & out of town)
Maintain appropriate filing system for project team and project correspondences
Handle project team expenses and ensure they go along with company policy
Work on cost reduction and best beneficiary of project budget by negotiating prices and getting best qualified offers
Issue purchase orders and make sure that suppliers fulfill listed commitments and conditions (quality, quantity, delivery dates and scope of work)
Ensure payments methods (down payments, breakdowns…etc.) and timing as contracted with suppliers
Provide a monthly report for the purchase orders status (approvals, payments, closure, cancellation….etc.) to the region finance department
Update project budget (consolidation) along with project expanses and ensure a profit margin (as much as possible)
Provide support for SAMs and PMs in the region. Act as a liaison between SAMs, finance, and contracts renewal group for the Enterprise Business, keeping records of the Contracts, and following up on the renewals status.
Ensure providing services for contracts and customers through the correct channels, as well as following up issuing and collecting the services invoices.
Prepare quarterly reports on the overall status of the Enterprise Business in the region.
Acting as a prime person between the IT global team and Egypt office, coordinating between them and the office members, help them in solving technical problems and PCs issues.
Assisting the Office Manager in all office related issues, managing the purchase and administration of stationary items as well as all office equipment including their maintenance.
Issuing Requisitions and Purchase Orders (Regional & Local).
Tracking and updating Project expenses, invoices, and payments in coordination with the finance department.
Follow up and handling the vacation records for the Project Team.
Responsible for hotels deals and contracts.
Handling flight and hotel reservations (Regional & Local)
Setting up conference calls, meetings preparations and recording meeting minutes.
Assist in preparing proposals and bids (formatting, printing, filing and packing)
*Maintain strong relations with the local media.
*Draft and translate press releases in English to be published internally through e-mails.
*Organize receptions and seminars internally and for company's customers.
*Prepare invitations for events and contribute with ideas regarding its graphic design
*Maintain a solid database for the customers’ contacts.
Filing Project documents and correspondences.
Letters preparations.
Act as a liaison between the Engineers (on site) and the Project Manager, facilitate communication and addresses different point of views
Issuing requisitions and Purchase Orders.
Meeting Preparations and recording meeting minutes.
Meeting and welcoming guests.
Handling phones and faxes services as well as registering and passing notes.
Stationary responsibility.
Flights and hotel reservations.
Handling cash in and out flow.
Bsc. of English Commerce
Thanawia Amma (high school diploma)