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عليا الغول, Senior Account Manager

عليا الغول

Senior Account Manager·Talabat

الكويت

الثانوية العامة أو ما يعادلها, Currently still studying for a bachelor degree

الخبرة العملية

مجموع سنوات الخبرة: 15 سنوات, 10 أشهر

Senior Account Manager

مارس 2017 - حتى الآن

Talabat

الكويت

مارس 2017 - حتى الآن

● Building and maintaining excellent relationships with our partner restaurant.
● Regular discussion and activation of a portfolio of services that we offer to increase the order volume for our partners.
● Ensure that all internal and external relationships are professionally and appropriately managed.
● Closely interact with other members of the sales team.
● You will use state-of-the-art sales management tools to provide regular reporting at management level
Inside Account Manager
● Manage and enhance the B2B relationship with the partner restaurants through
regular and personal contact
● Develop familiarity with each restaurant’s business, including but not limited to:
services, customer demographics, ratings, points of competitive differentiation,
economic model, and revenue and profit drivers
● Renegotiate contracts with partner restaurants on a regular basis
● Present new product features to our partner restaurants
● Convince the best partner restaurants to join the corporate menu booklet
● Initiate and execute diverse co¬branded marketing campaigns after negotiating
exclusive deals with the best partner restaurants
● Ensure all partner restaurants maintain a high customer experience and follow up
with customer complaints and bad reviews
● Report sales management tools to provide regular reporting to the management
● Manage data for all partners in Salesforce.com, ensuring all communications are
logged, information is accurate and documents are attached. Prepare and analyze
sales pipeline reports and dashboards
● Analyze the overall performance of the partner restaurant and maintain their KPI's at
an optimum level: fail-rate, conversion rate, and reorder rate.

مجال الشركة:
الإنترنت والتجارة الإلكترونية
الدور الوظيفي:
المبيعات

Key Account officer/ Event coordinator

يونيو 2015 - يناير 2017

Pro-vision Sport Management Company

الكويت

يونيو 2015 - يناير 2017

Participate in the integrated Commercial Planning Process (ICP is the annual planning process) through development of annual Customer Plans that support brand and channel plans.
Where directed, identify sales opportunities, networking and fact-finding and calling on and closing new accounts.
Manage execution of Pro-Vision agreements / contracts and perform visual audits of accounts, correct compliance issues, identify new sales opportunities.
Manage and penetrate customers at all levels and develop relationships with commercial and non-commercial accounts that enable achievement of plans and objectives.
Prepare and deliver effective selling presentations that implement approved
Customer Business Plans and employ effective game theory and negotiating strategies.
Develop timely and accurate forecasts (volume and spend) for assigned accounts and revise throughout the year.
Managing a large team of people on event location, managing events and in charge of the marketing, planning, advertising, and monitoring all aspects related to the event.

مجال الشركة:
الأنشطة الرياضية والخارجية
الدور الوظيفي:
الإدارة

Office Adminstrator

يوليو 2014 - يونيو 2016

Kuwait Transcontinental Shipping Company

الفراوانية، الكويت

يوليو 2014 - يونيو 2016

Responsible for attending to switchboard, handling in and out mail and assisting Executive. Answering telephones and transferring calls. Receiving of incoming fax messages, mails and couriers. Assisting and substituting Office Manager in Administrative matters. Maintaining Data base for CV’S. Searching for qualified CV's. Scheduling and choosing qualified CV's. Assisting in Arabic typing such as letters, ministries forms and applications. Administrative support for HR & Admin. Manager & data. management as per requirement of HR dept. Conducting Customer Satisfaction Surveys. Maintaining KTS website and showcasing KTS on social media. Providing General support to IT department. Basic support for other departments, as and when required.

مجال الشركة:
الشحن
الدور الوظيفي:
إدارية

English Instructor / Homeroom Teacher

سبتمبر 2011 - يونيو 2014

Rawd Al-Saleheen Bilingual School

حولي، الكويت

سبتمبر 2011 - يونيو 2014

Assistant leader for (2012-2013)
Substitute teacher
Supervise and provide didactic support to students
Create pedagogic themes for artworks
Organize interactional events
Conduct evaluations and prepare formal monthly reports
Procter students
Prepare lesson plans

Appreciation for contribution in drama competition RSS
Appreciation of success in National day
Appreciation for hard work

مجال الشركة:
التعليم الابتدائي والإعدادي والثانوي
الدور الوظيفي:
التدريس والشؤون الأكاديمية

call center

مارس 2010 - يونيو 2010

Ipsos

حولي، الكويت

مارس 2010 - يونيو 2010

contacting people to collect some info for some statistic advertisements

مجال الشركة:
التسويق
الدور الوظيفي:
البحث والتطوير

Interviewer

مايو 2009 - فبراير 2010

IPSOS

حولي، الكويت

مايو 2009 - فبراير 2010

Communicate with clients
Coordinate multitasks timely and successfully
Collect dad and organize paperwork

مجال الشركة:
التسويق
الدور الوظيفي:
التسويق والعلاقات العامة

التعليم

Al Ikhlas Girls School

يونيو 2011

يونيو 2011

الثانوية العامة أو ما يعادلها، Currently still studying for a bachelor degree

الكويت

Skills

Social Networking Sites
Expert
Social Networking Sites
Expert
Teaching
Expert
Teaching
Expert
Customer Service
Expert
Customer Service
Expert
Communication Skills
Expert
Communication Skills
Expert
Office Work
Expert
Office Work
Expert
very social
Expert
very social
Expert
Can organize a new work flow
Expert
Can organize a new work flow
Expert
team work
Expert
team work
Expert
bilingual
Expert
bilingual
Expert
office work
Intermediate
office work
Intermediate
Teaching
Expert
Teaching
Expert
Customer Service
Expert
Customer Service
Expert
Communication Skills
Expert
Communication Skills
Expert
Office Work
Expert
Office Work
Expert
Social Networking Sites
Expert
Social Networking Sites
Expert

اللغات

العربية
متمرّس
الانجليزية
متمرّس
الفرنسية
مبتدئ

التدريب و الشهادات

الشهادات
Customer service etiquette
Mar 2015
Debate club participation
The Arab open university
Feb 2011 - Apr 2012

الهوايات

  • Hiking
  • Jogging/Running
    I join every marathon possible and my longest run was a 14k
  • Volunteering