عاليا حمودة

Responsible for selling support contracts for small and medium accounts in Europe along with the most complex region MEA \[Middle-east and
Africa\] territories. Educate customers on business practices and any associated contractual implications. Ensure customer awareness and
understanding of applicable elements of Oracle's portfolio. Meet productivity expectations on outbound/inbound calls for renewals and
incoming chats and service requests. Manage exceptions for customers with issues that may delay or inhibit renewals. Identify and transfer
leads to sales representatives for top-tier
opportunities. Accurately forecast business targets and opportunities in territory.


Key Achievements:

- Preforming quality assurance on regional support renewal business.

- Maintaining good relations between Oracle and its customers.

- Working to improve overall customer satisfaction in assigned customer accounts.

- Preparing quotations to clients and managing them through the approval process.

- Maintaining support renewal forecasts and Oracle Service Contracts system (OKS).

- Executing sales activities (e.g. presentations) negotiating and commercial management of designated accounts.

- Building and maintaining relationships within support and across lines of business to ensure resources are made available as and when required write approval requests, where necessary, in compliance with Oracle standards.

- Ensuring the contracts are legally compliant and commercially viable.

- Producing regular and accurate forecasts as requested by the Support Sales
Manager.

- Ensure OKS is updated frequently
Maintaining a breadth of knowledge of Oracle's products and Services.

- Operating in line with Oracle's business processes and procedures.

- Q3 FY20 - Got promoted and became an IC2.

- Q3 FY19 - Managed to decrease cancellations on my accounts to only one contract and the value was only USD 3, 000 and I got bonus.

- One of our KPIs is to direct customers to online renewal on Oracle Store to
increase numbers and on Q3/Q4 FY19, I directed 90% the customers to renew online and I took a bonus.

- Increasing the numbers of reinstatement and back support by explaining to customers the value of support and increasing win back (cancelled)
contracts and therefore increasing numbers.

- Selling and negotiating auto-renew to customers, managed to increase the numbers of auto-renew and saving revenue.

- I have been at Oracle for a year a 3 months, I had only around 2 to 5 past due contracts because I educate the customers that we apply penalty fees if
the contract does not get renewed on time and this is a great achievement.

- Became one of the go to persons for a specific role \[extended support\], this
is a whole other budget that we manage to get to the company, selling the value of extended support and managed to encourage many customers to
adapt it hence increasing the number of extended support contracts and increasing money.

Responsible for selling support contracts for small and medium accounts in Europe along with the most complex region MEA \[Middle-east and
Africa\] territories. Educate customers on business practices and any associated contractual implications. Ensure customer awareness and
understanding of applicable elements of Oracle's portfolio. Meet productivity expectations on outbound/inbound calls for renewals and
incoming chats and service requests. Manage exceptions for customers with issues that may delay or inhibit renewals. Identify and transfer
leads to sales representatives for top-tier
opportunities. Accurately forecast business targets and opportunities in territory.


Key Achievements:

- Preforming quality assurance on regional support renewal business.

- Maintaining good relations between Oracle and its customers.

- Working to improve overall customer satisfaction in assigned customer accounts.

- Preparing quotations to clients and managing them through the approval process.

- Maintaining support renewal forecasts and Oracle Service Contracts system (OKS).

- Executing sales activities (e.g. presentations) negotiating and commercial management of designated accounts.

- Building and maintaining relationships within support and across lines of business to ensure resources are made available as and when required write approval requests, where necessary, in compliance with Oracle standards.

- Ensuring the contracts are legally compliant and commercially viable.

- Producing regular and accurate forecasts as requested by the Support Sales
Manager.

- Ensure OKS is updated frequently
Maintaining a breadth of knowledge of Oracle's products and Services.

- Operating in line with Oracle's business processes and procedures.

- Q3 FY20 - Got promoted and became an IC2.

- Q3 FY19 - Managed to decrease cancellations on my accounts to only one contract and the value was only USD 3, 000 and I got bonus.

- One of our KPIs is to direct customers to online renewal on Oracle Store to
increase numbers and on Q3/Q4 FY19, I directed 90% the customers to renew online and I took a bonus.

- Increasing the numbers of reinstatement and back support by explaining to customers the value of support and increasing win back (cancelled)
contracts and therefore increasing numbers.

- Selling and negotiating auto-renew to customers, managed to increase the numbers of auto-renew and saving revenue.

- I have been at Oracle for a year a 3 months, I had only around 2 to 5 past due contracts because I educate the customers that we apply penalty fees if
the contract does not get renewed on time and this is a great achievement.

- Became one of the go to persons for a specific role \[extended support\], this
is a whole other budget that we manage to get to the company, selling the value of extended support and managed to encourage many customers to
adapt it hence increasing the number of extended support contracts and increasing money.

- Answering emails and calls as well as providing details of the available properties for sale/lease.

- Accompanying visitors to the site and explaining the specifications of the property, advised them on the suitability and the value of the homes they
are visiting based on current market conditions.

- Keeping track of construction and informing clients about the possession date.

- Consulted clients and helped them choose the best option from the available alternatives according to their requirements and budget.

- Prepared all official records including sales and revenue reports for the department.

- Advised property owners to list properties for sale/rent and directing buyers/tenants towards them and actually succeeded in closing 4 deals for
my sellers.

- Experienced with legal matters related to the real estate sales process.

- Coordinated property closings and oversaw closing procedures.

- Meeting monthly rental targets (3 - 5 per month).

I was responsible for handling data processing functions including inward and outward clearing, cheques reconciliation, cheques sorting and providing support in the PDC (Post Dated Cheques) department, ensuring documents met required quality standards. Able to understand instructions quickly and mastered the software by heart, ensuring data is accessible and accurate, working expediently and flawlessly.
Key Achievements:
• Successfully carried out and completed all assigned duties effectively and conscientiously
• Delivered exceptional computer and typing skills and I am very familiar with software programs
• Met and exceeded set targets
• Able to work to deadlines whilst ensuring accuracy and efficiency
• Utilised strong project and time management skills to ensure all projects were completed on time