Alia AlShamsi

Coordinate with business users to clarify current & future business needs, and ensure all requests are developed / implemented on the BI Dashboard.
·Ensureavailability and quality of services provided.
·Assistin the integrations between company applications and BI Dashboards.
·Workwith Vendors for new implementation/development and support.
·Supportusers for any service request or incident and ensured aligned with agreed SLA.
·Assistin the implementation and monitoring BI Dashboard across the company and
·ensureperiodic updating of management to facilitate decision making.

Team leader for ERP Team with the objective of promoting close cooperation to share information and develop satisfactory solutions to successfully deliver various services.
·Assist in the implementation and monitoring of the ERP system across the organization and ensure periodic updating of management to facilitate decision making on the effectiveness of the system.
·Coordinate with users to clarify current & future operational business needs, and ensure all requests are developed / implemented on the ERP system.
·Assist in the integrations & roll out of the ERP applications, ensuring accuracy of system configuration and customization of modules to meet existing and future business requirements.
·Facilitate the effective and smooth system migration by continuously coordinating with users and external service providers.
·Conduct testing of technical & functional configurations.
·Train all system users in the input of data & generation of reports in order to facilitate accuracy of system data & functionality.