Alia Shaarawy

• Customer Service: Provided customer service for technical and network related issues, help customers as much as possible to maintain great customer experience.
• Front line heroes: started as a first line tech support care for our customer related to network faults and handset feature issues. Main goal is to make sure customer is satisfied with our services and make sure we get the case resolved during the phone call
• Technical Advanced Care (TAC): After 1 year moved to the second line technical advanced support because of good knowledge and high performance.
• Responsibilities: As advanced technical care we are responsible for network cases to be delivered to the back office team, we help acknowledging the customer’s issue and seek 1st call resolution, we deliver the highest quality to our customers as this is one of our main concerns, we take care of following up with the back office team to get the full resolution for customers.
• Loan opportunities : was on loan for 2 months as a floor walker for new comers on the floor to help us maintain excellent customer service and make sure that our new employees get all the knowledge and help they need.
• 1st ranking on Advanced Tech support for 6 months
• Top 10 category for the past year
Technical skills

-Microsoft Word.
-Microsoft Excel (creating pivot tables, formulas and functions, charts )
-Microsoft power point
-Internet Savvy

Skill sets

-Strong analytical, problem solving, organizational ability
-Written and communication skills,
-Ability to deal with people diplomatically,
-Willingness to learn

Other:
- Organized.
- Punctual.
- Able to work under pressure.
- Able to work in teams either as leader or a member.
- Enthusiastic learner.
- Tolerant, Flexible and open-minded.

Sales executive for (sister’s magazine UK)
Responsible to make sales for the Islamic magazine (sister’s) and children magazine (discover) all over the UK for Muslim women seeking help with Islamic articles and help with educating their children in a non-Islamic culture.
Achievements and Contributions:
• Customer Service: Assisted customers with all orders. Ensured the accurate collection of information relating to specific orders and special requests.
• Sales Experience: Maintain relationships with clients by providing support, information and guidance, identifying the product improvements or new product
Skills:
-Maturity.
-Confidence.
-Perseverance.
-Patience.
-Excellent interpersonal skills.
-Commercial awareness.

• English Teacher Assistant: Assisted Teachers in the classroom who were responsible for preschool children (Age: 3-4 years) that was back when I was an under graduate.