HR Admin
King Abdullah University of Science and Technology "KAUST"
Total years of experience :13 years, 6 Months
Key Responsibilities:
• Assisting in making best possible arrangements for learning events via arranging logistical and equipment needs along with catering, verifying attendance and maintaining attendance registrar, book and venues for better understanding.
• Fostering clear channels of communication with providers of learning solutions pertaining to logistics and specific requirements including venue and materials.
• Regularly interacting with learners and managers regarding learning programs, registration process and logistics to ensure smooth functioning of the operation in an efficient and effective manner.
• Executing, analyzing and managing the E-learning process by providing learner support, simultaneously monitored the usage of the same and coordinated effectively with technical support team and providers to ensure continuity of service, ascertaining better work flow.
• Rendering administrative/secretarial support to the Manager of Learning and Development along with the team members, thus resolving/referring a range of administrative problems/inquiries.
• Instrumental in preparing and maintaining learning catalog as well as keeping a track of various other documents to update and track information.
• Proficiently registering all participants for learning programs and accordingly liaising with them directly to confirm attendance for seamless functioning of activities leading to optimal growth chart of the organization.
• Keeping a track of learner database in order to reflect the latest changes in learning status to stay attuned to all specifications.
• Lend a helping hand to the learning and development consultant in drafting vendor procurement agreements for the entire outsourcing activities, thus ensuring procedural adherence.
• Streamlining and controlling learning and development budgeting process, ensuring timeliness, accuracy and consistency and analyzing variance and suggesting corrective actions.
• Drafting regular reports on learning and development programs and activities and submitting the same to upper management for further corrective measures.
Successfully manage training activities, sessions, ensure the attendance of the employees and update the confirmations and other details in the training database in order to maintain accurate MIS for future reference.
Efficiently sustain HR records, registration e-learning system and arrange all logistics requirements of training. Administer the invoices of the training providers and ensure their reconsolidation with Finance Department.
Expertly support the L&D Manager in scheduling training sessions, enrollments, consolidating of Training Needs Analysis feedback and create & amend systems’ manuals. Assist in gathering new requirements for Configuration and Customization of SAP, E-Learning, Online Performance and Individual Learning and Development Plan systems in order to enhance system utilization and capability. Participate in the development and design of the Curriculum, Materials and Evaluation criteria.
Utilize the Quality Assurance system to analyze plans, policies & procedures, learning needs analysis, program design & delivery of Learning & Development programs. Analyze all learning programs and results from evaluation forms to report on quality, value added and satisfaction of learners.
Compile reports on Learning and Development programs, impact, and statistics. Generate periodical system reports, and share it with L&D team and OD Director for decision-making.
Joined the Hospital as Department Assistant in the Personnel Department and worked up the hierarchy to merit promotion to the position of Personnel Analyst.
Designation Chronology:
• Dec '11 - Dec '13 : Personnel Analyst "Compensation & Benefit Section"
• Apr '11 - Nov '11: Department Assistant - Personnel Department
Key Responsibilities:
• Handled an array of activities including preparation of daily work schedule, collated final processing of documents with other departments, checking process leave, ticket requests, airfare reimbursements and payments in lieu of unused leaves and holidays and housing move transactions, for smooth functioning of day-to-day activities.
• Held responsibility for all functions of the personnel department; including policy renewals, leaves, terminations, replacements, immigration, record maintenance, in accordance to organizational policies and procedures.
• Computed process documents for transfers, promotions, demotions, acting duty increases, salary adjustments and other allowances to enhance employee awareness and motivation.
• Entered data into computer and analyzing the same to update and track information pertaining to employee personnel contracts.
• Summarized documents such as marriage certificates, birth certificate, death certificate and exit only certificate in compliance with hospital policies and ethical practices.
• Fostered the development of strong, cooperative relationships within the company to create team synergy and improve cross-departmental processes.
• Organized/maintained all documents as per specification to determine employee eligibility for benefits.
• Maintained logs of personnel transactions and provided periodic reports to the senior management to track work progress and goal accomplishment.
Key Responsibilities:
• Provided administrative support to team members and management in an accurate and timely manner, as well as prepared daily mail, filing and general correspondence.
• Prepared manuscripts, reports and similar documents in order to provide quick and accurate business overview. Gathered and summarized data for briefs, reports and correspondence.
• Responded to telephone inquiries, took and relayed messages, arranged meetings, dealt with routing queries and resolved customer problems in an effective and efficient manner.
• Assisted in the development and implementation of reporting procedures, oversaw maintenance of personnel department while ensuring strict adherence to organizational policies and procedures.
• Maintained records of technical information and administered all forms of departmental correspondence in line with the prescribed filing system.
Key Responsibilities:
• Installed and maintained various network servers including Linux/Windows 2000 Novell as per standard networking protocols.
• Scrutinized the operational/network status of overall system administration, store and office support networks, instituted immediate measures to rectify technical breakdowns, and ascertained optimal levels of network connectivity.
• Planned and devised ways of optimizing existent resources to improve throughputs; thus enhancing system performance parameters.
• Managed overall network operations of the company, configured/managed point of sale systems comprising of IBM and Micros.
• Performed regular system checks and preventive maintenance to ensure optimum system performance.
• Provided troubleshooting solutions and technical support to inquiries/problems related to software, hardware and network operations.
• Ensured procedural adherence, resolved technical difficulties by identifying areas of obstruction, and provided effective solutions.
Key Responsibilities:
• Assisted in selling guest rooms, provided support to the guest, comprehended their needs and conducted follow-up services calls or through emails to ensure customers satisfaction.
• Provided exceptional guest service relating to telephone inquiries and dispensing information regarding available rooms.
• Supervised guest arrivals, including pre-assigning rooms, checking VIP arrivals, ensuring availability of amenities and executing special requests.
• Drafted written correspondence and handled sales related communications and conducted regular inspection of hotel facilities to ensure all safety and security measures are adhered to.
• Submitted timely reports as directed relating to guest information, room occupancy/ availability, advance bookings status.
• Ensured high standards of guest satisfaction are achieved in line with hotel objectives.
Previous Professional Experiences:
• Oct '09 - Oct '10: IT Assistant and Personal Tutor with Wall Street Institute, Jeddah
• Jun '09 - Sep '09: Engineer Desktop Management with Wipro Arabia Limited, Jeddah
• Nov '08 - Jun '09: Technical with King Abdulaziz University, Jeddah
• Aug '08 - Oct '08: Trainee IT Technician with Saudi Bin Ladin Group, Jeddah
• Jun '07 - Jul '08: Training Consultant with Wall Street Institute, Jeddah
• Jan '06- May '07: Customer Service Representative with Wall Street Institute, Jeddah
