Bayt.com
Ali Almuallem, Cloud Solutions Engineer

Ali Almuallem

Cloud Solutions Engineer

Sahara Net

Lieu
Arabie Saoudite - Province de l'Est
Éducation
Diplôme, AI Programming with Python Nanodegree
Expérience
11 years, 9 Mois

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Expériences professionnelles

Total des années d'expérience :11 years, 9 Mois

Cloud Solutions Engineer à Sahara Net
  • Arabie Saoudite - Dammam
  • Je travaille ici depuis mars 2019

- Work on wide-variety of projects from design phase to implementation.
- Study the clients’ general infrastructure and provide suitable solutions on-cloud.
- Provide consultation on the clients’ current legacy systems.
- Prepare technical solutions proposals based on the information gathered and studied.

System Administrator à Sahara Net
  • Arabie Saoudite - Dammam
  • octobre 2017 à février 2019

- Maintain and monitor a cluster of servers (Windows & Linux environments) on a daily basis.
- Administer mail servers.
- Troubleshoot and debug wide-variety of issues, from network, DNS, to server-related technicalities.
- Perform remote troubleshooting sessions with the company's corporate clients.
- Working on different hosting management platforms: Plesk, WHM, WHMCS and cPanel.
- Working on Microsoft 365 from planning to migration execution.
- Plan and migrate medium-sized corporate’s email systems (+ 500 users) from on-premises servers to the cloud (Microsoft 365).
- Deliver and deploy Microsoft Azure instances (Virtual Machines, Databases).

Customer Care - Technical support agent à Sahara Net
  • Arabie Saoudite - Dammam
  • janvier 2016 à septembre 2017

- Acting as a first line technical support for the company's corporate clients.
- Meet walk-in clients, discuss and debug their technical difficulties.
- Receive the clients' complaints thru phone calls, emails and tickets.
- Troubleshoot the client's network, web hosting and email protocols issues.

Relationship Manager à Bayt.com
  • Arabie Saoudite - Khobar
  • mars 2015 à août 2015

- Generate leads by conducting market research and acquiring new clients.
- Determine the client’s recruitment needs and provide a suitable solution accordingly.
- Conducting meetings with clients on semi-daily schedule.
- Track and log all sales activities on a centralized CRM system.

Customer Care - Technical support agent à Sahara Net
  • Arabie Saoudite - Dammam
  • mai 2012 à février 2015

- Acting as a first line technical support for the company's corporate clients.
- Meet walk-in clients, discuss and debug their technical difficulties.
- Receive the clients' complaints thru phone calls, emails and tickets.
- Troubleshoot the client's network, web hosting and email protocols issues.

Éducation

Diplôme, AI Programming with Python Nanodegree
  • à Udactiy
  • août 2018

Three months Udacity Nanodegree in Artificial intelligence programming with Python

Diplôme, Architecture
  • à King Fahd University of Petroleum and Minerals
  • janvier 2012

Partial studies in architecture.

Etudes secondaires ou équivalent, Natural Sciences
  • à Dar AlO'oloom High School
  • mai 2008

Specialties & Skills

Python
+Endorse 0
Artificial Intelligence
+Endorse 0
Customer Support
+Endorse 0
Technical Support
+Endorse 0
System Administration
+Endorse 0
Matplotlib
+Endorse 0
Programming with Python
+Endorse 0
Blockchain
+Endorse 0
Microsoft 365 Administration and Migration
+Endorse 0
Data Scrapping
+Endorse 0
Data Analysis
+Endorse 0
NumPy
+Endorse 0
Microsoft Office Applications
+Endorse 0

Langues

Arabe
Langue Maternelle
Anglais
Expert

Formation et Diplômes

Smart Contracts (Certificat)
Date de la formation:
January 2019
Blockchain Basics (Certificat)
Date de la formation:
January 2019
Introduction to Cybersecurity (Formation)
Institut de formation:
Cisco Networking Academy
Date de la formation:
January 2019
Windows Server Administration Fundamentals (Formation)
Institut de formation:
Microsoft Virtual Academy
Date de la formation:
December 2018
DAT256x: Essential Math for Machine Learning: Python Edition (Formation)
Institut de formation:
Microsoft
Introduction to Artificial Intelligence (AI) - DAT263x (Certificat)
Date de la formation:
August 2018
AI Programming with Python Nanodegree (Formation)
Institut de formation:
Udacity
Date de la formation:
May 2018
Durée:
120 heures
Blockchain in HelathCare 2018 Summit (Certificat)
Date de la formation:
May 2018
Using Databases with Python (Formation)
Institut de formation:
University of Michigan on Coursera
Date de la formation:
May 2018
Using Python to Access Web Data (Formation)
Institut de formation:
University of Michigan on Coursera
Date de la formation:
April 2018
Python Data Structures (Formation)
Institut de formation:
University of Michigan on Coursera
Date de la formation:
April 2018
Programming for Everybody (Getting Started with Python) (Formation)
Institut de formation:
University of Michigan on Coursera
Date de la formation:
December 2017

Loisirs

  • Cycling
  • Running
    Third place (age-group) in Aramco Ras-Tanura Half Marathon for two years 2016 and 2017
  • Artificial Intelligence and Machine Learning